Ordered a steak salad and asked for the steak medium well. However, the steak I got back was very pink and not well whatsoever but rather, more so on the rare side. This did not bother me much, but my waitress asked how everything was and saw the pink steak, gasped and said she was going to get me a whole new plate right away. When she returned with the manager, he offered free dessert as well as the new plate. My meal was also excluded from our check. Very good customer service!