When I arrived at the Enterprise counter at the CLE rental location, the counter person was very helpful. When I went out to the lot I was given a choice of five full sized vehicles. You can get inside them to make sure you are satisfied. You make the decision for what you want. The lot person explained all the gadgets for the 2015 Ford Fusion that I selected. It had 9K miles on it. It is up to YOU to select what you want to drive before driving out the lot. I like the unlimited miles for my rental contract. I opted for Enterprise to fill up the car with gas. The area price was $2.40/Gal. The Enterprise cost was $1.88/Gal. It is very convenient to allow Enterprise to manage everything when you drop off at check-in. I was quickly taken back to the airport via shuttle. I appreciate all the helpfulness from staff. They actually care. If you select a car with 40,000 miles or it has an offensive odor, then it is on you. I was given a selection of five different cars. I sat in each one before I selected the Ford Fusion. I highly recommend Enterprise for visiting or business. If you have any questions, please ask them. They always have an answer with a smile. I appreciate the people in the lot to make sure I am totally familiar with all the cool gadgets. I was impressed with the Ford Fusion. Thank you Enterprise.
I'm an Emerald Club member and used The Aisle. When I arrived, since I had already made my reservation, I bypassed the desk, walked to aisle, and picked from several mid-sized and full-sized sedans. Cleveland is the city that raised me, and National Car made coming home pleasant. Getting the vehicle was a breeze. Then on the return, I dropped the car off after hours for an early flight back to ATL and I happened to catch the Shuttle Bus. Actually, he saw me pull into the lot, and waited for me (The bus was just about full!). So nice! This experience set the bar for my Emerald Club membership.
Getting a car was relatively quick and easy, which was nice when my flight was delayed and I didn't get to the car rental counter until midnight. I was also relieved that they were open that late so I could still get a car. The agent was courteous and helpful. I was not pressured at all to add on services. I was happy with the choice of cars, and the price was great. The agent informed me that I was eligible to just walk past the counter and pick out any car from the Emerald Isle. That would saved even more time. I will definitely do that next time.