There are much better places to bored your animals than this
I was not satisfied at all with my pet's stay, and many others can tell you the same.
The staff was very rude and my animal was not given the proper care. I found him to be dehydrated when he returned home. I was never contacted about his lack of water intake had it been my dog neglecting his bowl.
Also, you must pay extra for all additional services such as walks and play time, which other kennels will do no matter what. There's no possible way of knowing whether or not they are actually performing such activities anyway, whereas some other kennels that I have boarded at will have staff playing with animals when you drive up to them.
Bottom line, find someplace better that actually cares for your pet. Quite frankly there's nothing that the owner can really say except to say what is listed on his website. It just shows that he doesn't really take to heart is own profession.