West Wind Farm & Kennel Inc
- BBB Rating:
We intended to drop our two Labrador Retrievers off today at this kennel, but after meeting and interacting with the owner, refused to leave our dogs here, ever come back, or ever recommend this place to anyone. Ms. Reed, the owner booked our reservation weeks ago, and after our explanation that our dogs were still puppies and rowdy, told us that was fine and that “I guess I’ll have my hands full”. Upon arrival, our dogs were pulling away from the kennel, as this is their first time staying any place but our home overnight. After expressing her disgust at our dogs, she became even more rude, explaining that Christmas was “her time” and that she “shouldn’t have to deal with this”. This, from the owner of a dog kennel who booked the reservation for the 23rd of DEC through Christmas. She also complained that we did not tell her the dogs were rowdy (we did twice – they’re both less than 8 months old). After getting the impression that she not only doesn’t enjoy dogs, but that ours were not welcome or safe in her care, we left. I do not recommend anyone trust their dogs to someone as rude, or someone who obviously has no idea how puppies act. We will post this review anywhere that will accept it.
These are the rudest people I have ever met. She was very matter of fact on the phone, no pleasantness what so ever. I was very uneasy about leaving him there and even though we supplied his normal food, he had bowel distress the entire day and night when we brought him home. Never again, I should've gone with my gutt feeling. It was clean I give them that.