It was such a pleasure buying our Pre-Owned Subaru Outback from Jenkins and Wynne. Last month I stopped in to look at VW Passat TDI SE that they were selling and met our sales lady Jessica and her manager Rob. They were very nice and courteous. The thing is at that point, I really had not considered buying another car. I just stopped to look at the Passat. I did not feel pressured, nor did I feel on edge talking with them as I so often feel when I talk to car sales people. Jessica gave me her card and after my experience I decided to come back later. A month later I drove by and saw that they still have the VW. My wife and I love our TDI’s that we’ve had and was very interested in their TDI they had for sale. So I stopped again. I went in and Jessica was there again with a beaming smile and warm personality. As I talked with them, I was preparing for a test drive for the Passat and a saw a Pre-Owned Subaru Outback. I liked it at first sight. Jessica with her intuition saw that I liked it and got the keys to show me the SUV. Thinking it would be out of my price range I kind of disregarded the thought but she still offered to allow me to test drive it. As I drove it I began to like it more and more. Jessica was very informative and very knowledgeable of her cars. I was very impressed in her capabilities. As they appraised my 2014 Honda Civic, Rob, her used car manager came back with a very reasonable trade for either the Passat or Outback. Once we agreed to proceed to buy the Outback in comes J.J. who is the finance manger. J.J. was very warm and friendly who wanted to also find the right fit for our finance. She worked tirelessly to get the very best rate and the best bank to finance. As we closed the deal, she was very thorough making sure every detail was understood. She had all the paper work ready when we came to sign. Both Jessica and J.J. and all the staff went above and beyond our expectations. They made us feel that we were the most important customer. Our over all experience is excellent. Deborah and I would happily buy from Jenkins and Wynne again. If you are in the market for a vehicle, make sure you give Jenkins and Wynne an opportunity to serve you. We are glad we did! A big thanks to Jessica, J.J., and Rob! P.J. & Deborah Hicks, Hopkinsville, KY
I was first working with one salesman who had left about fifteen minutes before I returned to purchase my vehicle. I found this to be quite unprofessional of this person but was extremely satisfied with the new salesman, Tyler, that I was placed with. However, when I brought my vehicle back a few days later to have a service performed I made sure to tell the initial sales person of my strict timeline due to my work schedule of meetings that morning and he assured me that he would be there early with a rental for me and he was over twenty minutes late which made me late to my meetings. All in all, I was extremely dissatisfied with my experience with the initial sales person, especially because when you promise something you are to hold true. The others at the dealership were wonderful.
Experience with Jenkins and Wynne Ford was extremely comfortable. After years of dealing with other dealerships, it was nice to work with someone who treats their customers with respect and patience. I would, and have, recommend Jenkins and Wynne Ford to anybody. After my wife purchased her new car in 2012, she was hit by a drunk driver and her new car was totaled in dec of 2013. Jenkins and Wynne made it easy to purchase a replacement. But dealing with the GAP insurance, was another story. We were put off, hung up on, and disrespected multiple times. It took every bit of six months for the GAP insurance to finally be settled.