Elite Primary Care
This has got to be the most unprofessional clinic I have ever been too. I have NEVER experienced such behavior with an office staff or a Dr. in charge. The phrase "Do no harm" definitely needs to be explained to it's office staff and Dr. in charge. They just lost the only reason to go here and her name was Trina Ondrizek. Beware and enter at own risk.
Love this place, with the exception of ONE thing! Dr. Pike is amazing and so is Trina. They both listen to their patients. They do not have enough appointments and their hours are like banker hours instead of doctor ones. I haven't had to beg them to work me in if I am urgent.....but I would hope they would make an exception.
This place is a joke. My fiancé came here for an evaluation for the VA. I was there with him as he is very skidish of doctors in general. I was informed to wait in the lobby and as soon as they were through with X-rays they would come get me. They stuck him in a room by himself, never came to get me, and when I brought it to the attention of the front desk people, I got nothing but a nasty attitude and a huff.
Just sitting in the lobby, I overheard their front desk staff laugh at and ridicule patients behind their backs about how they looked, how they were dressed, and how they spoke. Both desk people were completely unprofessional!
I also witnessed a man with a simple question about his medication wait for nearly an hour, only never to be seen.
Upon completion of his evaluation, my fiancé informed me that he wasn't even evaluated by the doctor. Dr. Pike did not even have an active participation in the exam and allowed a student nurse to do the exam alone. These evaluations are very serious business and are not something to be toying with. Just an ounce of a little respect would have been appreciated.
I have been in touch with the VA and am really pushing them to look into finding another office to evaluate veterans in Clarksville.
If you ever really need care, skip this place. It's a joke. When you walk into a doctors office, you can always tell if they really care or if they're "processing" you. Patients here are a number and a paycheck. They could care less about people.
Some of us lost our primary provider early this year when our provider signed to see HMO patients only. Dr. Pike & Elite Primary Care was a name recommended a month ago. I suddenly had an episode needing medication immediately and called Elite, willing to see the doctor or the NP. All booked and couldn't see anyone for a week, but only after they asked what insurance I have (Federal BCBS). They're located only a mile away, but this proved that if you have an illness that may require an unplanned visit, you had better find a more willing doctor's office that saves a few openings daily as most doctors do for emergenies. When I found their web site, it's different that they have closed numerous times lately, when they are only open M-F anyway. Not very flexible or reliable for true care. Thank goodness my many years of care with Osteopath's has been much better than trying to see this D.O., but it does show that as badly as I was in hopes of this doctor becoming mine and other family members new primary care facility, it would not be healthy for us to rely on them. Sad, as Clarksville needs more doctors who truly care about the peopke instead of just using lines in their mission statements they have no intention of observing.