CovenantCare Practices

All personnel we had encounter with were friendly and professional. Holly Austin was very pleasant and thorough. I feel that I was listend to. The ability to check in on-line is a big help as is their patient portal.

I have never been so disgusted with a doctors office in my life. I think they are in over their Head! I’ve had more than 10 doctors since I started there in the course of a few years. And the worst part of it is the fact that each and every new doctor doesn’t know a thing about you! They can’t find your files so you have to start from the beginning AGAIN! they are more disorganized then my 13-year-old teenage boy . I have not once ever been diagnosed right . They also act as if you are wasting their time when speaking on the phone with patients. I personally have witnessed them making fun of patients to one another while on the phone consulting the patients. I have literally been on the phone for over an hour waiting to be answered by somebody and I got so upset that I left my house and drove to the office walked in the front door with the phone on my ear and looked straight at the ladies at the front desk ... Guess what they were doing, not a thing!!!! On my phone the phone was ringing, but I’m on their end nothing there wasn’t one single phone ringing. I’m not sure if they turn their phones off so that they don’t have to listen to the patients calls or if they just don’t care about what the paints wants!?Either way it is very unprofessional and absolutely disgusting that these are the hands that we put our precious health in . I am personally going to report them to the Better Business Bureau and I suggest everyone of you out there that have had Nonstop problems and ordeals with the staff and OR the “doctors” at COVENANT CARE, should doThe same! They should not be in charge of anybody's health! I honestly don’t think I’ve ever seen a real doctor there. I’m almost positive all I have seen there at my appointments are practitioners! My pharmacist also complains about them constantly being slow and disorganized,..slow and disorganized ! Thats even if or when they can get a hold of them! Something has got to give!

Don't get me wrong, Covenant Care is a GREAT Medical Practice! However, they REALLY need to get some customer service training for their office and billing staff.

You come into this beautiful facility and are greeted by snooty receptionists that have no personality and no real desire to help you. I really don't know what else they do, but they act like you are such a distraction and burden to their lives. It really is sad.

Now, heaven forbid you have a billing question. If you do, you will have to deal with the most demeaning staff I have ever experienced. They act as if you are the dumbest person in the world, and how dare you question them. Again really sad that they act this way.

Besides all that, you will receive EXCELLENT MEDICAL CARE! I guess it's just unfortunate that the medical professionals here tend to forget that their practice is still customer service oriented...or at least should be...

I have Medullary Sponge kidney. I presented with fever chills metallic taste in my moutg and very lethargic. I was sent away with tramadol and told i would be getting a CT scan. 2 weeks later, told no, I needed an unlta sound and xray. They got my files for that on Monday. Its Friday....I left an urgent message for a nurse, NO RETURN CALL! FIRED! WE NEED SOMEWHERE TO REPORT THIS PLACE. AND, the front desk people ar the WR location is so rude I have to control myself that I dont punch her in the face!!!

My family and I went to covenant care for a couple of years and honesty we were pretty happy with our provider Randy Wall. Once Randy left we started seeing Jamie Rigoni which we also liked very much! However, the staff in front has become very unprofessional, rude and unwilling to help when we needed the help. The billing department is lacking a lot of coordination and people who know what they are doing. We have insurance, they never bill it correctly and we always have to go back to them. I tried contacting Dr Boles (I believe the owner of Covenant Care), he never responded.

I brought someone to Covenant Care at the end of last year, and am now getting the bills for this person (whom by the way, has great insurance). Covenant Care decided it would be OK to bill me for someone else's account who has insurance and is not even a part of my family. I ended up changing places simply because of their billing staff. Doctors and PAs were always good to us.

I have been in 4 times since 12/6/14 for Bronchitis. The first 2 times I saw. PA named Jamie. He gave me Z-packs, Flonase & inhaler. 3rd time I saw Dr Wilson, he gave antibiotics & cough syrup. I was well in no time. Sick again in April, had a 104.2 fever and a febrile seizure. Saw Jamie, got Z-pack & cough pearls, no antibiotic even though he diagnosed as Bronchitis. My husband went 4/24/14, saw Dr Wilson. Same symptoms minus the seizure. He got antibotics & cough syrup. There is discrimination going on there. I'm still sick. Will NEVER see Jamie again.

I loved this place at first. Then I went in for a physical. I was asked if I had any other issues. I began to address my issues and was told that I would need to make a follow up appointment to discuss the issues. Isn't that what a physical is for??? Today, I went in for an appointment. My mom took me because I felt so bad. I have some serious health issues in my past and currently. After my diagnosis today, I had other questions that arose. I was informed that we have already had 3 questions and I'd have to make a follow up appointment. Huh??? That is so unprofessional and not very caring for your patients!

This place is horrible. I went in for a physical and discussed serious issues I was having, I got a 20 min lecture on the reason for my medical issues was because I needed more of Jesus in my life. Asked a couple of questions and sent me on my way. No examination or anything. Everything has dragged out for THREE MONTHS!! and the only time I get any kind of response is if I call them and beg for one. This place seems like it's ran by Dr. Seuss.

I read through about all the complaints people have and honestly they must be crazy. My daughter started coming to covenant care because I was in search of a doctor who honestly cared and I found it here at Covenant Care. Doctor Scarlett is a Godsend... my daughter opens up and talks to her and she has never been comfortable with any other doctor. Scarlett follows up and due to my disabilities she comes to the parking lot to my car and talks to me...this lady has shared her personal experiences and some tears with me and I think she is an extraordinary doctor and person. My daughter always has a short wait and the staff is always polite and cooperative and professional, those who seem to have problems there should probably check the approach they are taking.

The 1st time I called to set an appointment I looked the number for the wilma Rudolph location and they scheduled my appointment and when I show up they tell me they set my appointment for the other location. That was the first straw. I went in for bad headaches and without the dr even touching me they wrote me a prescription for something with a million side effects. Then I went for knee problems and again did not get touched only asked questions and the dr told me my knee hurts because I don't excercise enough. I wouldn't be suprised if their whole staff received their degrees online. The need to shut down

I called this morning asking for my doctor to call in a prescription for allergies. I was told I would get a call back. 2 hours later I call them to find out the outcome. I'm told that there is a message left for a nurse to call me at the end of the day to let me know if my dr can do that it not. I ask are there any appointments because I really feel bad. I'm told no. I ask if I can do a walk in. I'm td they prefer that I don't. I ask can I get an appointment tomorrow. I'm told no. I'm told walk in usually have to wait about 2 hours. I'm then told that I can come in on Thursday to see my dr but he is usually behind. I know that because I usually wait an hour and a half before I'm seen. So. I come to the walk in clinic at Walgreens. They see me in 15 minutes and no hassle. I don't see the point of getting a primary care if I can't get the care. Thinking of ditching this office.

Randy is grate , and they do have some awesome nurses but then like every were you have some that don't get it and are just rude . i have only one issue but its nothing I can not handle . But over all they are a grate Place to go and to work with

Came up here for multiple issues. This was my first visit and they were running behind. I told the nurse I had multiple issues to discuss since I haven't been to a doctor in a long time and she said that I'd have to make another appointment to discuss the rest of them because I'm on an allotted time schedule. Just because you're running behind doesn't mean you can cut me short. I waited about 25 minutes before I saw Dr. Scarlett (not in waiting room, in the room where the doctor sees you). She was very unfriendly - she wouldn't make conversation. It was a quiet and long doctor visit. She was playing on her phone the whole time (SERIOUSLY??) while I was talking to her and would continuously ask me to repeat myself. She would also not respond at times while I was explaining. She entered all of my problems into her laptop and then read off like a robot what the computer said my issues were (as if she had no knowledge of them in the first place). She wouldn't give me any medicine until I had my thyroid tested and also have an 'ADD' test. Since when is there an ADD test?! Anyway, I called to make an appt. with the psychiatrist they said they had on staff that would administer this 'test' and they kept telling me Scarlett would call me back, and she never did. I think this Scarlett has no idea what she is talking about, and that's why she won't return my call. Why do I even need to talk to her to set up an appt. with this so called psychiatrist they have? I called TWICE. Wow! Never coming back to this poor excuse of a doctor!

Nurse practitioner Randy Wall is amazing with my children. Even when they are feeling their worst he can get a giggle. It makes taking them to the doctor so much easier; no crying fits and more importantly they aren't scared. He also makes me feel significant as a parent, encouraging me to trust my instincts and takes the time to truly listen to what I describe (often a lost art in the MD world). I have a 4 year old, 2 year old and one year old and I can bring them all three to an appointment with Randy Wall and you will hear giggles from the room instead of crying :)

I was refurred to Covenant Care by a friend. Since my family has been going there we have had nothing but problems. The doctors don't care about their patients and won't listen to anything you have to say! They refused to write a script of my daily medications so that I could enjoy my vacation and so my entire vacation was destroyed. Then I had a staph infection and they never bothered to call and let me know. Now I have an injured daughter that needs a specialist "ASAP" but the office staff that was supposed to make the appointment for us ( to get us in faster) hasn't called after 4 business days. The doctors are not comfortable treating anything except average issues so they send us to all kinds of different doctors so that they don't have to deal with us!!! Don't waste your time. Go somewhere else. I wouldn't let these doctors work on a rat!!!! They don't even deserve this 1 star that I'm forced to give them.

Doctor West was recommended to me by a friend. I was having some chest pains at the time so I went in to have it checked out. The nurse hooked me up to the EKG machine and then quickly left to get the doctor. Soon they were telling me I was having a full blown heart attack (which I am only 24 years old). An ambulance was called and I was taken to the hospital. When they examined me at the hospital it was discovered that I was not having a heart attack but that the nurse at The Covenant office had the machine hooked up backwards. Now I am paying $3,000 in medical bills and their office had the gull to send me a bill. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE UNLESS YOU WANT TO PAY TONS IN MEDICAL BILLS FOR THEIR MISTAKES.