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Affordable Tree Care

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Phone: (248) 218-0800

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05/28/2013

Overall
When I originally contacted Af...

When I originally contacted Affordable Tree Care they came out promptly and gave me a fair estimate. I called them last Monday and scheduled the work (removal of 2 dead trees) for Friday. Was told I would get a call on Thursday evening with a time to expect their crew. No call on Thursday. Called first thing Friday morning and was told Thursday was windy and they were doing their Thursday jobs on Friday (acted like I was stupid for not realizing that would be the case). I said that would have been good to know since I was home from work on Friday waiting for them. He said they would have a crew out on Saturday and would call me Friday afternoon. Again, they did not call.

06/29/2012

Overall
Let me tell you how the "insur...

Let me tell you how the "insurance fraud" has turned out, so far.

A "small branch" was the top 30 feet of a 70 foot tall maple tree, that Affordable Tree Care (ATC) decided they could take down in ONE single cut! The top 30 feet of this tree had been dead for years and was brittle. This top 30 foot piece broke free when the tree was dropped on ONE single cut and hit my house, my A/C, and destroyed my kids toy box. They knocked $50 off the price of the job for the destroyed toy box. I told the owner I would not know about the extent of the A/C damage until summer, as the A/C cannot be run in January to test it. There was no compensation for the A/C damage in January because NOBODY knew the extent of the damage. Had it really been just a small dent, no compensation would have been necessary. I had the A/C serviced for summer use on 6/22/11 and was advised of the extent of the damage, received a quote from the A/C company on 6/28/11, notified ATC on 6/29/11, and notified their insurance agent on 6/30/11. The small dent was small in appearance but completely compressed the refrigerant line that lies immediately under the metal hood. ATC's own insurance company did their own investigation and determined the unit had to be replaced. Multiple contractors agreed it needed to be replaced, including one that was chosen by ATC's own insurance company! The insurance company paid me with no hassles, minus the $500 deductible, which I am STILL trying to collect from ATC. I took them to small claims court and they were so confident in their case, they did not even show up to court, so I now have a judgement against them, which they still refuse to pay. The only good news is their debt grows by the day as unpaid small claims judgements incur interest. I will try to follow up with another update in the future as this is ongoing.

07/21/2011

Overall
Affordable Tree Care dropped a...

Affordable Tree Care dropped a tree on my central A/C unit, causing enough damage that it will have to be replaced. While they are insured, they are completely uncooperative, not filing a claim, not returning phone calls or email. Draw your own conclusion. They got 1 star because I can't give them 0 stars.

claimed iconBusiness Response04/13/2012

A small branch fell on the top of this guys air conditioner unit leaving a small dent on the hood of the unit. This happened in January. He was compensated at that time for the dent. Money was taken off of his bill. Now, in July,(one of the hottest months) we get a phone call that his airconditioner is not working and that the entire unit was smashed. We did file an insurance claim even though it appears that this was Insurance Fraud. But we will let the insurance company decide. This guys unit was perfectly fine in January. The insurance company covered this claim in full. (But is now investigating further action on this claim)

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Affordable Tree Care

5770 Dora LnClarkstonMI 48348

(248) 408-9800

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