I had made an apt. With another office then decided it was worth the drive to go see Jessica,NP (45 min one way) anyway I canceled the other apt. Due to the great feeling I got from the woman on the phone. The apt. Was for my 16 yr old daughter who was as impressed & pleased as I was. Even the next day with a question/concern they offered to get us right in without my asking, instead we took the advice with them telling me I could bring her in at any point if I needed. GREAT!! Wait time in office was less than 5 min. even the apt. was in & out but not rushed.