Do not make an appointment by phone. Six weeks ago we made an appointment for our 18 lb. Loveable dog. We took him in as requested and was informed they would call when he was done. They called and we went to get him. Michelle, the owner, said the cost was $57, to our surprise, not $38; due to the fact we didn't have an appointment. I told her we made one six weeks ago. The $57 charge stood. We went to another groomer, for future trims and was informed that their charge was $38 and, in the it opinion, the hair cut was a little rough. Any questions call 918 407-7226.