My rating is about 1/2 a star higher than my recent experience at this establishment. To be fair, the redeeming qualities of this place are worth noting and for that, I rounded my rating up versus down. I've never felt compelled to write a Yelp review but as I walked out of this place I knew I had to. I headed in there the other night for a pedi. I was greeted and asked to pick a color as a technician started running water for the foot bath. (Color selection: Meh. Basic but not tragic. I found what I needed but this isn't one of those places that has an endless OPI selection. No Essie. I'd say 1/2 OPI, 1/2 generic salon brand.) THE GOOD: -convenient, clean location -offered a beverage upon sitting down -.good finished product - My toes look pretty. So why 2.5 stars?? The pushy and abrasive boss/manager who is running the place. The TVs are all muted so all you can hear is this woman's voice throughout the salon. When I first heard her persistently trying to up-sell a customer on the paraffin wax upgrades, I thought it was a bit obnoxious but gave her a pass.. A girl's gotta eat, right? When she loudly approached my technician griping something in their native tongue, I surmised that maybe he was doing something wrong and she was simply correcting his technique. But then things started getting WEIRD.. Paraffin wax lady got up to pay. Handed boss/manager a credit card. Bad move. Boss/manager launches into a whole spiel about how they prefer cash -that it costs them $ every time they swipe a card- and if she recalled, she DID inform the lady when she called to schedule her appt that ThEY PREFER CASH and to please prepare for that. The lady apologizes, says she didn't have time to go to ATM but can tip in cash. I'm thinking WTF?!! I'm appalled at how this woman is being treated ESPECIALLY after offering to tip out in cash. Plus, I planned on paying THE SAME WAY. Given the dozens of nail services I've had over the years, 90% have been paid for the same way - service on card, tip in cash. NEVER had a problem doing this. When sh*t starts to get stressful while my feet are being rubbed, I have a problem with that. When boss/manager finished the checkout, she proceeded to replace the technician who had been working on my feet. She tried to sell me on a mani. What about eyebrows? I'm really good at waxing, I do legs, upper lip, and body waxing if you're interested, we can head to the back after I finish painting your toes. For the love of God, I'm in the home stretch of my pedi and just want to finish catching up on emails the way I had been for the last 15 minutes. ENOUGH with the hard sell. By the time I made it to the drying station, I set my purse down beside a sign that said "Our technicians prefer to be paid in CASH. Thank you" It was time for me to pay. Oh boy, this should be fun. As I handed her my card, I received the same icy spiel about the evil credit card companies. I took my card back and handed her the cash tip. **This review has become longer than I intended so I will spare you the uncomfortable details of the personal questions boss/manager asked me in an awkward attempt to make small talk. I believe in being polite but sometimes I just want to check my emails in peace and appreciate when the technician can pick up on basic social cues and let the conversation rest. Bottom line: Credit card processing fees are simply the price of doing business. (I say this as a small business owner who has experience paying these fees.) Pedicures should be relaxing, not riddled with stress. I don't expect to be treated like the Queen of England but there is a modicum of customer service that I do expect. With a nail salon on every corner, I will NOT be returning to this place nor would I recommend it to anyone else.
To me, when it comes to mani/pedis, I feel that all nail salons should get the basic job done. Toe and finger nails painted- check. No cuts- check. Clean- check However what makes a nail salon stand out to me, is the way that I am treated. I sometimes feel that certain salons rush you through, or you get the sneaky suspicion that you are not being treated as an highly valued customer. Well- that is NOT the case wtih Nailicious. First of all, everyone was friendly, and I feel that I was treated as someone that was doing them a favor by bringing my business there, versus the other way around. 2nd- their massage chair is the BEST! Not your regular chair- it messages the back and there is also a part that messages the back of your upper thighs (it is in the seat). I guess a hamstring message- whatever it was, it felt great! In addition to the chair message- the foot/leg message and the hand message that come with the standard mani/pedi- is awesome! Not some rushed 2 sec deal, but a pretty good somewhat long message. So all it all, I LOVED it- I will go back again and have no problem spending my money there. Also, they waxed my eyebrows, and they look great. I wanted threading- but call ahead because I don't think their threader is there all the time.
It's rare that you will ever see me give a nail salon 5 stars, but The Nail Spa deserves every single star. My first experience here was when I came in to get my eyebrows waxed. Not sure what all the lady did or put on post-waxing, but whatever it was made the redness go away faster than usual and I didn't break out, which is usually what happens. At this point I've had my eyebrows waxed 3 times, had 3 manicures and 2 pedicure. I don't use their organic nail polish (I use OPI), but they are great with shaping and cleaning your nails and unlike with other manicures from other places where the paint starts to chip after day 2, The nail spa manicures last for days and days. The first manicure didn't chip until the 7th or 8th day and even at day 13/14, my nails still looked really good. Luckily this place is right by my work. When I'm not getting calgel done, I will definitely be getting my mani/pedi services done here.