Pipes: When to Repair, When to Replace, and Average Costs »
Don't wait until it's too late. Repairing and replacing your pipes is important, especially if you live in areas with extreme weat…
Don't wait until it's too late. Repairing and replacing your pipes is important, especially if you live in areas with extreme weat…
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At the end of last week, the main drains in my condo building were almost completely clogged, resulting in water backing up in the kitchen, laundry and both bathrooms. I had a friend look at the problem, but the situation definitely required extensive professional attention. One drain, as I knew from past experience, required the Condo Association removing one of my kitchen cabinets to provide access to the main line. (We are on the eastern side of Cincinnati, but I scheduled through the main 800 phone number, so I don't know which office was involved.) I scheduled Roto-Rooter for yesterday morning, because they had been able to resolve our similar drain problems in the past. The two techs that arrived were pleasant and efficient, and got right to work. Another very nice tech, Brent, arrived to use a camera to scan the lines outside, and showed the results to me and the Condo president; it turned out that two main lines were clogged, both the responsibility of the Condo Association. I also asked Sean and Chris to replace my faucet in the kitchen, and they purchased and installed one I actually like better than the broken that I had chosen myself. By the end of the afternoon, my water problems were GONE, and I was able to use my sink, laundry and both bathrooms. I had been SO upset, and by the time Roto-Rooter left, I felt as if I had my life back! Sean Townsend, the lead technician handling the main drain running under the kitchen, went far beyond my expectations. He made sure that every detail was handled with honesty, dispatch and courtesy. They all were also very neat, and tried to put things back in place as much as possible. I would NEVER call another company to take care of this kind of problem, and will request this technician when I call in the future. Excellent work and a job well done!
We had been waiting for years to redecorate our finished basement but the basement would get wet when the heavy rains came. We finally had the basement waterproofed and felt safe having the floor recarpeted. So what happens soon after we're enjoying the use of this space again? You guessed it, the basement drain backed up and soaked the new carpet. Feeling optimistic, I kept my golf date had left my wife to call Roto Rooter out to snake the drain. They were quick to answer her call and found a much greater problem, tree roots and a deteriorated sewer line. James the plumber explained the situation and choice of solutions so thoroughly to my wife that I knew exactly what needed to be done when she relayed the information to me. Two days later a two man crew was at work installing a new new sewer line and finished the job on a timely basis with very little mess or disruption. All plumbers involved were super nice. They were very courteous and accommodating. I highly recommend Roto Rooter for all plumbing problems you may encounter. The are truely professionals. One more thing, if you live in an older home and want to remodel or protect what is in your basement, maybe it is a good idea to have your sewer line professionally checked out first. I wish I had!
This review is for two pieces of working with Roto Rooter: 1) the customer service who handled our phone call and "scheduled" the service, 2) the technicians who actually arrived and did the work. First, the bad. Our basement had backed-up and filled with sewage. Blech. We called more than one place to see who could come fastest. Rotor Rooter appeared to be our bet. The customer service folks we called were horrible. The promised service within 3 hours. 3 hours later we get a call that it'll be AT LEAST another 1-2 before someone comes. Suddenly we felt like we'd be had. It took forever for our technician to arrive, WELL beyond what the initial customer service rep had promised. But, what could we do at that point? Second, the good. When our technician arrived, he was awesome. The first person I'd talked to all day who actually seemed to understand what was going on. The City had been making mistakes and suggesting things that not only didn't work, but were flat our wrong. Our technician got things going and found the source of our problem. Thank goodness. I'd easily choose our technician again and again. I'm not so sure about the customer service. But, I've only had to use them once. Everyone has bad days.
Had a great experience with the service technician sent to my home at very late hours (after 10pm). The technician was professional, very experienced, and had full capability to explain the situation and diagnose the problem. I had multiple cables routed down my drain to remove the clog, and the technician never once complained or seemed inconvenienced by the severity of my clog. He also provided me with some product information on how to prevent the problem in the future. I initially thought that $227 was a high price for unclogging a bathtub drain, but the technician serviced my drain for almost 3 hours (until 1am) - well worth it to solve a problem that I could not solve myself! My one complaint would be that the service warranty was verbally communicated as 6 months, but when I paid for services the electronic check-out only warrantied the service for 30 days. There was nothing the technician could do to remedy the issue, but he explained my options for calling customer service to resolve the issue (it never was resolved, but it is due to the condition of the pipes on my property - it was not Roto-Rooter's fault). Very pleased and I will definitely call Roto-Rooter again (if needed)!
I had a major plumbing issue late at night on Saturday which flooded part of my living room and bathroom. I immediately called my local plumber who was honest and told me I'd probably get a better rate with roto rooter for what I needed done. My main line from my house to the street was clogged and he said roto rooter deals with this all the time and would be my best rate... I called their 24 hour call center and the person scheduled an appointing for first thing Sunday morning which surprisingly was a regular business day and there wasn't extra fees like most places would charge. I was surprised they could get someone so quick on short notice. They called 30 minutes ahead and asked some questions to come prepared for the issue. They showed up, looked at everything and gave us a free quote and said we could go with them or we didn't have to and there was no charge for the quote. The quote was good, and the work was performed successfully, and courteously, they even took our coupon we found off of the bill. I feel their service fee was fair and a great value. I would recommend them to anyone and plan on using them for any future plumbing needs.
We had a sewage back up in our basement on a Sunday morning - yuck. We called Roto-Rooter and they had a plumber out by a little after noon. The plumber (whose name I forgot #0419) was very friendly and professional, especially when he had to lug the auger down our basement steps, which has two turns. He ran into some problems with our drain line, but kept working until he got rid of all of the tree roots and made it all the way to the street. He kept at it even though the problem with our waste line took him a couple of tries to get all of the way through. What I liked and respected the most, was that when I asked him a question that he didn't know the answer to (how soon could they get someone out with a camera out to take a look at the obstruction in our waste line), instead of giving me some generic answer, or saying he'd get back to me, he called in to the headquarters and got me an answer right away. I really appreciate this kind of honesty and professionalism. This small thing is the type thing that I remember and would encourage me to use them again.
They are the greatest!! We had a problem with water backing up into our utility room. We called to get some help. A technician came to the house at 12:30 am. Wow! We needed to wait until daylight to get help because the cleanout valve was not to be found. So, the next day (or that same day) anyway less than 12 hours from the first time. We were informed about what needed to be done. So, the really next day in the cold, Gary and Ladd were at our house at 10:00 am as promised. Bill brought the backhoe. The people who needed to mark for the water line and gas line were here not too soon afterward. And the city person was here to check in with everyone so that the job could get started. Amazing! Gary, Ladd, and Bill were able to get everything done and cleaned up before 4:00 pm. We can never thank everyone enough for all that they did to replace about 39 feet of sewer line and a new cleanup valve. It is so wonderful to see such a great job and wonderful people who do the right things. Thanks so much!
Fair and honest plumbers are in short supply. Joe's fair estimate was my first indication I had found a good contractor. It kept getting better. Joe shows up on time and is prompt on replies. He did a great job explaining the job and what I could expect. I was not disappointed. He was very friendly and it felt like talking to a real down to earth friend. He will bend over backwards to help you or teach you. He showed me how to turn off the water at the street and read the meter. He works very fast and though he had to fight through an abnormal amount of rocks and tree roots he did a lot in no time. He installed a new water line and it worked great. He did a really good job leveling over the ditch after rain with very wet mud. I was impressed. He cleaned up my driveway and steps very well. Joe was very polite.I hope to have a long business relationship with this man. As plumbers go this man is a keeper. You cannot go wrong with a man like this if you are lucky enough to hear of him.
Wow, where shall I begin... Roto-Rooter was quick to respond to my plumbing needs. Their outlandish service began with that famous jingle,l 1-800-GET-ROTO. My plumbing concerns were quickly put to ease know that a liscensed plumber would be at my home today, actually with a matter of hours to be exact. As a first time home buyer I was not sure where to begin but when the service technician, Sean, arrived he began looking to solve my issue immediately. He was very professional, told me exactly what the issue was and what the job would entail. Although the technician had open the ceiling to access the plumbing problem properly, he showed me the problem both before and after the fixing had begun. In the end Sean was extremely professional and left my home in better condition than when he arrived considering the drywall mess. Thanks to all at Roto-Rooter for responding to my plumbing needs. Satisfied Customer, Burlington, KY
I have been in the military for 24 years and professionalism is my "watch word", which is exactly what the plumber from Rotor Rooter showed when troubleshooting my problem. I had sewage backing up into my basement, which I had a local plumber out that morning to diagnose the problem. I was charged a $100.00 but the problem was never corrected. After about two hours, it was determined that my problem could not be fixed, which Rotor Rooter was recommended. I am happy to tell anyone that Rotor Rooter is not only professional but they guaranteed their work. I recommend to anyone that has a plumbing or sewage issue to call Rotor Rooter “first”; if you want the job done right the first time, call Rotor Rooter. Not only did Rotor Rooter fix my problem, they also recorded the entire procedure. Just a little caveat, the local plumber has yet to call to see if my problem was fixed.
If your toilet is losing water, the problem can usually be quickly identified by taking a look inside the tank.
Under the tank's lid, you'll see a few items:
To understand what could be going awry in your toilet, it's best to first know what happens with each of these items. When you flush the toilet, the handle pulls on a lever attached to the flapper's chain. The flapper then lifts up and lets the fresh water in the tank flow into the bowl.
As the water drains, the float drops to the bottom of the tank, which triggers another lever. This lever turns on the pump, and begins to fill the tank up with fresh water. The pump is turned off when the float reaches the top of the tank again. The water should not go past the top of the overflow tube.
An old or damaged flapper is one of the most likely culprits behind a running toilet. The flapper needs to create a tight seal so water doesn't leak down into the bowl. If water is slowly seeping past the plug, the float will eventually be lowered enough to trigger the pump to turn on.
To replace the flapper:
Flappers are generally pretty universal, so the biggest thing you'll need to take note of is the size. Older toilets generally have a 2-inch outlet valve diameter, while newer ones more likely have a 3-inch outlet valve diameter.
The resting place of your float is key here. If the float naturally rises above the overflow tube, the pump won't turn off until the water reaches that position. Then, water will go down the overflow tube, lowering the water level in the tank, starting the process over again. To solve this, simply readjust the rod so the float's resting place is below the overflow tube.
When the toilet isn't being flushed, the chain leading to the flapper shouldn't be too tight. This could be lifting the flapper enough to let water through. Check the flapper position and the chain and adjust as needed so the flapper shuts tight.