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Nisbet-Brower Corporate Hdq

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Business Details



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General Info:
Nisbet Brower is one of the largest building product suppliers in the Tri-State area. The company is a privately owned business that has been in operation since 1870. It offers design and installation services for builders and remodelers. The company has annual revenues of more than $30 million. Nisbet Brower employs a staff of over 200 individuals. It serves clients in northern Kentucky and Ohio. The company offers a range of door assemblies and marble and laminate countertops. It specializes in custom millwork. The company also provides a selection of cabinets, structural framing products and exterior windows. Nisbet Brower is a member of the National Association of Home Builders.
Extra Phones:

Phone: (513) 683-1723

Primary Phone: (513) 671-1440

Phone: (513) 671-1440

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Payment method:
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Nisbet Lumber & Hardware Inc.

Nisbet, Inc.

Lumber, Windows, Kitchen Cabinets & Equipment-Household, Building Materials, Hardware Stores
Other Information:

Specialties: Kitchens

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Posted: 4/21/2014


After initiating two projects with Nisbet Brower, I became dissatisfied on two levels:

1) The level of attention to detail slipped as soon as the interactions were no longer face to face. To get accuracy, the customer must know all of the details and follow-up on the order details to assure accuracy. The color/finish of kitchen cabinets was wrong, as were several other details and, if I didn't consistently review the work, or, if I asked their rep to double check a color name I thought was inaccurate, the rep didn't do it

2) If they make an error, they will admit their mistake and offer a remedy that suits them best (a small discount and make-shift fix). If you determine you would rather have the job done correctly, they stall to get back to you and then report the redo will take two to three times longer than the initial job took...or falls to the low end of their priorities.
It appears, this is done to encourage you to choose their small discount rather than request the job is properly done.

The manager isn't afraid to let you know his experience with new home building is superior to yours, even if you've been successfully rehabbing and selling homes for decades.

We purposefully choose to use local providers to support our community and find it disappointing that their isn't as much commitment to supporting us as customers.

The staff seems overwhelmed with workload, which might be the cause of lack of follow-through and lost details.

The staff does know their products well

If you want a job done well by Nisbet-Brower, meet face to face for all details, check all paperwork yourself, write into your contract that their errors will result in an immediate full refund and the re-order, since they only prioritize new orders.

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Nisbet-Brower Corporate Hdq

11575 Reading RdCincinnatiOH 45241

(513) 563-1111

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Nisbet-Brower Corporate Hdq

11575 Reading RdCincinnatiOH 45241

(513) 563-1111

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