Hay Funeral Home and Cremation Service

I was very impressed with this Funeral Home. I was hesitant at first to use a new service as my family had used a different funeral home in the area for many years. They were very personable. I was going through a very rough time personally and financially and they were very helpful and understanding. They found the best options for my family and were very respectful.

Would not use Hay Funeral Home services ever again. They advertise that $1000. is too much for a basic cremation, however by the time they are done, they are as close as you can get. I called in advance of my mother-in-law passing to get the total and final cost. Jeff Hay assured me it would be $895. When the time came, Karen Eckerle and a young man named Jordan showed up. As soon as they entered our home, K Eckerle was rude and unpleasant. I was just about to ask them to leave when Jordan spoke up. He was polite and very professional. So, I let them continue. A few days later, we got a call from K Eckerle informing us that the total is now $945. I then talked to Jeff Hay and questioned the extra money. He said it was for the urn from the crematory. This isn’t my first cremation. I happened to know that the crematory supplies a plastic box “urn” with each service. Jeff Hay got very rude and obnoxious. We were supposed to pick up the ashes the next day, but now they delayed us another 3 days because he got angry. I would suggest another service.