We were experiencing wildly fluctuating water pressures throughout the home. Vincent arrived promptly at the scheduled appointment time and began to troubleshoot the issue. He quickly determined that the whole-house pressure reducing valve had failed. He also knew to check the water heater pressure/temperature bypass valve (as this can open when the pressure in the home exceeds the water heaters preset pressure setting). As it turned out—there were signs that the valve had opened. He also suggested adding an expansion tank on the hot water heater since the installing plumber (not Thompson) did not provide one—perhaps to save costs on his bid. He explained that this simple device could save my water heater should the pressure in the system increase like we had seen. I also asked Vincent if there was anything he could do to improve the hot water delivery to our 2nd floor bathrooms. It takes several minutes of running showers/tubs to simply get hot water to these bathrooms. He recommended a recirculating pump/manifold at the most distant run on the hot water line. This entailed installation of a (very high quality) pump on the cold water-side of the water heater, and a small bypass manifold at the second-floor’s most-distant sink. Now—we have hot water within seconds, and we have stopped wasting water waiting for the showers and sinks to get to temperature. Thanks (Again) Thompson! I’ll be asking for Vincent by name…he takes great pride in his workmanship, and it shows.
11272 Sebring DrCincinnati, OH 45240
From Business: Over 100 years ago, Trane made the decision to stand out from the crowd. To build a comfort system like no other, using uncompromising quality, innovation and relia…
8175 Camargo RdCincinnati, OH 45243
The services I receive from Jansen Heating and Air Conditioning have been great. I really like how neighborly they are, they help you out no matter …
Andy M arrived for my annual furnace check-up. As a Thompson Heating & Cooling “Club Member” this is included as part of my membership—so no fee here. He found two components of my 14-yr old Carrier system were operating well outside of normal specification (capacitor and hot-surface heating element). Having just lost the AC portion of my HVAC system to an “aged” capacitor—I knew that this was NOT something to leave to chance. Andy M replaced both components, performed the balance of my heating inspection and thoroughly cleaned the entire furnace flow-path. Great service, unwavering politeness and jobsite cleanliness continue to be the hallmarks of Thompson Heating and Cooling service. Will use them without hesitation again and again. If you are not already a “Club” member—call their office and inquire. Membership offers a tremendous savings on repairs, parts, and plumbing inspections/tune-ups.
Brandon Bolden, Robert Finch and Kyle Lumpkin were great! In addition to being super professional and knowledgeable and answering all of my questions, they were also all very personable and conversational as they worked. When investing the kind of money a new AC/Furnace costs, it's important to know that there are real people with real lives who "get you" and your situation standing behind the guarantees of the company you employ. I also don't care for technicians who talk down to me because I'm a woman and this did not happen at all. I care even less for high pressured sales tactics which I did not feel like Brandon used at all. They gave me facts and let me make my decisions. HELP supports veterans as well so that's a no brainer. Thanks for all your help, HELP.