I have used J.W. Freeman Property Management for the majority of the past ten years for management of multiple properties. Further, I have been involved with owning rental properties dating back to May of 1981 as well as have had experience as a tenant, so I have first hand experience with other Property Management companies to use for comparison. Without exception, J. W. Freeman Property Management is the very best Property Management company that I have ever dealt with. I would recommend J. W. Freeman Property Management with the highest honors. Reading what few negative posts there are, it is very apparent that the poster is blaming the Property Management Company for owner issues, and further either has no concept of how property management works, or else is just venting sour grapes; they don't like the reality of how the world works so they will write a negative review. As I said, I have multiple properties under Mr. Freeman's management, my properties get rented, I receive my rent on time whenever possible (which is most of the time due to a true screening policy, as opposed to renting to whoever walks in the door), and repairs are handled in a timely manner. Even better, the repairs are of a high quality while being generally much more affordable than I could have contracted for them to be done myself. Mr. Freeman has a vested interest in seeing that the repairs are done, so to suggest that those repairs are not being done due to his management skills is laughable. You might as well suggest that the man is adverse to making money. More probable, either the repair is not necessary (while not adverse to making money, Mr. Freeman is not a con artist), the owner will not pay for the repair, or the owner has explicitly refused to make the repair. Mr. Freeman has no say in the matter to override the owner if the owner will not pay for or authorize the repair. The best advice for anyone looking to rent a property is to see the property, be aware of what your responsibilities are (i.e., having your utilities turned on and dealing with the utility companies), and understand that simply because the management company is the only entity involved that you can write a review of does not mean that everything that happens to you in life is their fault. I have dealt with bad property managers and good property managers through the years, both as a tenant and as an owner, and can solidly and honestly attest to the fact that J. W. Freeman Property Management is the best I have ever had the opportunity to work with.
I have never had any major issues with this place. Every time i have called for someone to come out they would be there the same day or the next morning. I have had issues with them coming out saying they will be back the next day and not coming back. Other than that They have been great. They even worked with me on getting a house while i was out of state.
My experience has been wonderful at Santi! I have nothing but positive things to say about the staff. They have always been quick to respond and help me out. When I needed a light bulb fixed I thought it would take a few days to get it done, I got home from work that day and it had already been taken care of. Thank you for the wonderful customer service!