Let me start by saying that in all of my life, I have never before been so fortunate as to experience the level of service Chris at Capri has given me. I can say wholeheartedly that he has set a bar that will never be topped. I had been shopping around for an engagement ring for my fiancée, and after visiting half a dozen establishments, I simply hadn’t found “the right ring” for her. Some of the rings had elements she liked, but were just missing something. I wanted it to be her very own, one that matched her perfectly, and that no one else will ever have. I was referred to Chris by a family member who had recently become engaged, and had their engagement ring custom created by Chris. Immediately when I met Chris, he made sure I felt like I wasn’t there as just some customer, he made it clear with everything he did, that he understood the importance of what I had come in to talk to him about. Chris wanted to make this special occasion just as special as I did. He made it a very personal experience, and listened patiently to every detail I wanted to have in my fiancée’s ring. Chris took the time to focus on me and give me the help I needed, from start to finish. He worked with my budget, and made sure that I was able to find the perfect Princess cut diamond; in cut, color, clarity and size. I wanted a specific type of metal – Chris made it happen! I wanted to combine many different vintage elements (some of which are rarely, if ever seen combined in engagement rings due to their complexity), while keeping the ring somewhat petite and simple (but still bold and gorgeous) at a glance, yet immensely intricate when taken in – Chris made it happen! I wanted to ensure that the center diamond was raised to the perfect height in order to showcase it, while still complementing the ring as a whole – Chris made it happen! The ring I wanted made was by no means an easy one to create (and I’ll be the first to admit that I’m meticulous to a fault when it comes to detail and making sure everything is as it should be) and Chris worked with me to exceeded my expectations by leaps and bounds! Chris went above and beyond (and then some!) in EVERY category. He made sure to communicate with me and understand exactly what I wanted in this ring, all while making sure it would look amazing, match my fiancée’s tastes perfectly, and still fall well within my budget! I can’t say it enough; Chris is amazing, his professionalism, service and personal attention in ensuring you get what you want, within your budget, all while having an amazing experience throughout, has set an unreachable bar that no one else will come close to in my book. My fiancée absolutely loves EVERYTHING about her ring (and she’s very attentive to detail); it was far beyond her expectations in the best of ways, and in EVERY way! I definitely know who I will return to, and refer to, for ANY jewelry needs from now on! Thank you again Chris! A million times, thank you!
Went to LA Jewelry district looking for engagement ring with two wedding bands. We had already shopped around a bit in orange county and wanted to finish off looking in LA before we made up our mind. I researched online which stores had good ratings to narrow down the field. We started at Gem Dynasty simply because they have Saturday Appointments. Frank waited on us and helped us narrow down to a few settings as we already had a good idea of what we were looking for. Then we looked at several diamonds with varying degrees of clarity and color before making a decision. Frank came up with an excellant choice that fit the ring perfectly (1.48 cw). At this point we decided to go look around a bit, since Gem Dynasty was the first place we visited. Within 3 hours we were back to buy the engagement ring that Frank had set aside for us. At the other stores we did not get the sense of family, and service, but mostly the quality of the rings were superior to the others. They sized the ring, set the stone, the wedding bands will be custom made to our specifications as they did not have what we wanted in stock. Everything met our expectations, the price was more than fair. Frank was very supportive to our needs and made the deal happen. One more note, in all the places we visited Gem Dynasty was the busiest all day long with people calling and setting appointments with them, that tells me that they are the place to shop. Frank was great and informative, listened to what we wanted to fill our needs perfectly. :) Thanks for my perfect ring!
Although I initially went to the downtown jewelry district to find a good deal I never thought I would also find professional help and service. I was really not looking into becoming a diamond expert; therefore, I wanted a place I could trust in helping make my decision. Gem Dynasty provides more than good prices, they offer great customer service and really work hard so you leave happy with your purchase. I try to be very careful with my purchases and I felt that Frank always tried his best to make sure I was happy with my final engagement ring decision. Frank is really passionate about his business and with his years of experience helps you find something you will love. Whenever I had doubts about my purchase (which happened more often than I like to admit) he was always there to answer questions I might have. They are good with getting back to you by phone, email, or in person of course. Despite the fact that I made several trips to their place, they always treated me with great pleasure and patience. Not everything went perfect when I purchased my ring but I really liked the fact that any problem or concern I had they were always there to help. This is why I gave them 5 stars. They really made an effort to make sure I was not only happy but also confident with my purchase. By the way, my fiancé loved her ring. I actually took her by one day so the Frank could answer some questions she had about her ring. I was proud to show her the professional service that comes with the ring.