It was easy to schedule my appointment on line. I received confirmation and on-going reminders. The technician called ahead of his arrival time. Upon reaching, he diagnosed the problem and was able to make the repair in no time. He knew exactly what he was doing. Several other technicians came from other companies, they failed to diagnose the problem. I will always call Sears for any and all my appliance repairs.
Thanks Sears - Satisfied customer/8/18/16