I am more than pleased with Chicagoland Truck Rental. I rented a 15 passenger van for a trip this past weekend. The request was put in the evening before the trip. When I went at 6am to pick it up, it was freshly washed with a full tank. After telling them I was going to the East Coast, they gave me an I-Pass to use, which saved me from carrying extra change for the tolls. Another surprising benefit was that they reduced the regular price of the rental. Finally, they have an easy night drop-off procedure. That saved me an extra day rental fee. The next time I need a 15 passenger or other truck, I WILL use Chicagoland Truck Rental. For those in the area, I recommend you do the same!
When looking for a truck, I checked out all the companies I could. Penske was my choice, because not only did they offer unlimited miles, but the best discounts. Their web discount was great, but then I noticed they offered a AAA discount. I signed up and saved more on my truck rental than the cost of the AAA service. Then, when I called later, they volunteered that the rate had dropped and lowered my price even more! Too bad more companies aren't this good to their customers!
It was SO simple to reserve the truck on the phone. They were very patient and understanding. I couldn't believe how easy it was! My truck was clean and ready to go. No surprises or lame "we're out of trucks even though you had a reservation" (been there done that!). The staff was so friendly and helped ease my fears about driving a truck (new territory for me). So happy I found Elite!