05/25/2008Provided by Citysearch -
My wife & I live in River North & eat out literally every night. We've have been to well over 200 different Chicago restaurants over the last year, & our worst expereince - hands down - was at Zealous. All started OK when we arrived & were seated on time; however, that's when the issues began. While the restaurant wasn't particularly busy, the services was incredibly slow. After 10 minutes the very hectic, flustered waiter took our drink orders. Upon delivering them, he took off and wasn't seen again for another 15-20 min. (literally... we were timing it because it was so surprising). After placing appetizer orders and finishing our drinks we waited for another 20 min before I finally went & asked the hostess if I could speak to the manager to see if he could help get our waiter some assistance. The owner came out to our table & instead of graciously offering to do what he could to help us, he instead explained that their service was appropriate, & instead said it was our fault that we did not place our entire order when the waiter first came to our table. I was incredibly surprised the owner of the restaurant basically blamed me for our bad experience. I asked him if it was ""normal"" for patrons to wait almost 1 hr (~50 min) to place their orders & without hesitation he responeded it was due to our failure to order all up front. After explaining no one explained that was how we were supposed to order, it was apparent he had no patience nor interest in trying to ""make things right"". I was surprised by his response & we decided that instead of paying for overpriced food with completely inattentive service all from an incredibly arrogant owner, we left. The owner asked for my contact info so he could contact me later to invite us back for a better experience. However, after giving him my card - it's now been 3 months & i've seen or heard nothing. We are much happier spending our time and money at the other great River North restaurants instead of this one.