I have worked with Werner off and on over the years, mainly at one of my partner's urging. I don't recall too many problems in the past, but this time they really messed up. I was out of business cards, so I placed an order with Werner two weeks ago through my managing partner. I had to use Werner because my firm uses them, and in the interest of uniformity, I was a captive to them.
The proofs for half of my order were deficient in that they used a template from two versions ago rather than the most recent one, which is what I ordered. Very stupid of them. And they were quite slow in changing them. What made matters worse, however, was that they took a full week and half to print one run of business cards when I was out of my previous batch. Then they promised them to me on a Monday, but I did not get them until the following day because they shipped them to my managing partner instead of me, even though it was my name on the cards.
After I complained to them about their service, they "copped an attitude" with me by complaining about "the special attention this small job required due to [my] multiple decision changes." First of all, if the job was too small for them, despite the business my small firm has given them for years, they shouldn't have accepted it. Second, at least one of the "multiple decision changes" was occasioned by their giving me a proof from two or three runs ago rather than the most recent one. They asked me to reconsider giving them this online review because "In fact, you were given exemplary service." Not a chance, and what a laugh. If this was exemplary service, I would hate to see what non-exemplary service would be. Hopefully, this will be the last time I will have to use them.