02/20/2011Provided by Citysearch -
My husband took me to Vermilion for my 30th birthday. We arrived for our 8:45p reservation on time and were seated within 15 minutes, not too bad especially since it is restaurant week in Chicago. Our waitress came over after about 15 minutes took our drink orders and then rushed off even though we had questions. She came back a few minutes later so at that point we were able to ask questions. This was my first time at an Indian and Latin American fusion restaurant so I wanted to ask her about some of the entrees. She was really vague with her answers so I played it safe and ordered the skirt steak and asked for it to be cooked well done. My husband ordered the seafood stew and a tropical salad. His tropical salad came out right away and was very good.
An hour went by after we received the salad. I looked around at the other diners and most of them were eating their meals but many of them looked just as frustrated and hungry as we did. Finally the meal comes out. Honestly I wasn't upset about the meal coming out an hour later because I figured since I ordered a well done steak it would take some time. I was some what irritated that during the hour that we were waiting for our meal the waitress did not come by at all.
Anyway we get our meal and to my shock and disbelief my steak is medium rare. The steak was still bleeding! Luckily the waitress walked by and I showed her my steak. She immediately took it away and apologized. I told her to please send the manager over. In the meantime my husband starts eating and actually finishes his meal while I am still waiting for mine. The manager walks pass our table seven times (I counted) and does not once stop to talk to us or even say I will be right with you.
I waited another 25 minutes for my steak to come back and would you believe when it finally came back it was just as red as it was the first time. How is this possible? We arrived at 8:45p and now it is 10:30p and I still have not eaten. And to make matters worse I saw our waitress talking to the manager and she pointed at our table and he looked over and waved his hand as if to say who cares and he went back into the kitchen. I was in shock and disbelief at the total disregard for our problem. At this point I was done and just wanted to go home. I waited another ten minutes until someone walked by (not my waitress) and asked them to take the steak away and that I was done and leaving. Once I sent the steak back a second time out walks the manager. I told him that I was not paying for the steak and if he had come over to our table I would have showed him how it was cooked. He told me that he was very busy and couldn't come over but saw the steak when I sent it back to the kitchen. I told him I understand you are busy but we are customers too and when you are charging $30 a plate you have to do better then this. He walked away and he did take the steak off the bill but I ended up leaving hungry at 11:00p at night. So for my birthday dinner I ended up eating McDonald's.