Posted: 7/24/2010Provided by Citysearch -
I've got to say that I am AMAZED by Ultimate Bride and the experience that I had with them. My future sister-in-law and I had an appointment with Stephanie and I fell in love with a Rivini gown that had ruffles cascading down the back but it was my first time trying on dresses and I wasn't a huge fan of the simple front so I left knowing that I had plenty of time (my wedding was still a year and a half out). Stephanie was great to work with and so polite and helpful. I have a background in fashion but zero experience in wedding apparel so I'm sure I wasn't the easiest to work with. I wanted something fashion forward yet something that I wouldn't look back on in 30 years and wonder ""what was I thinking""? Stephanie continued emailing me options and I just wasn't IN LOVE with anything - even at other stores that I went to. So I decided I needed to fly to NYC. I found a dress that I loved while there and fortunately Ultimate Bride was one of a handful of stores that carried the designer. I thought about how great Stephanie was to work with and how often she followed up with me to see how my search was going. She made me feel like I was her only customer and it was her main goal to find my perfect dress so of course I thought of Ultimate Bride when ordering. While still in NYC I called Stephanie and placed an order for the dress over the phone. A few weeks later they flew the sample in for me to try on and take pictures in. Again, everyone at UB was so nice and helpful. I live in Michigan and my dress and veil was just shipped to me. Everything about the dress is perfect!! I wasn't the easiest customer to deal with. I wanted the dress to be changed a bit and they were more than accommodating. I custom ordered a veil but a standard veil was delivered. I tend to think that businesses show their true colors when a mistake happens. Are they helpful or difficult to work with? Anne helped me resolve my veil issue and she too was great to work with! They went above and beyond to correct the situation! I also had another unique request that I'm pretty sure no other boutique would have accommodated but Ultimate Bride. I won't get into the actual request because it is so unique but I'm extremely grateful that they went so above and beyond... even after the sale was finalized!! I'm telling all of my friends about Ultimate Bride!!! If you are anywhere in the Midwest, Ultimate Bride is very much worth the trip!