I had a very disappointing experience at Trinity. I am very much a planaholic so when I choose Trinity to host a party I had researched a lot of place & due to price/location/atmosphere and availability of room reservation thought it would be perfect. I spoke to management about reserving the down stairs room and was told to give a deposit & that as long as I had 20 guests buy a drink package it wouldn’t be cashed. I even double checked the day before because there was a Blackhawks game & was told that when my party started the room would be cleared for us to be down there but of course other guests could come in, which was fine with me I just wanted to guarantee enough tables for my guests & proximity to the bar. The night of was a different story. We were told we couldn’t reserve the room, that the deposit was for the drink package, that it wasn’t management nor the bouncers job to clear the room and that we couldn’t reserve tables. We waited 45 minutes until anything was done being given different stories by everyone I spoke to. Management didn’t handle the situation very well at all. It was SO packed that although they did finally get us our tables (which pissed off every other patron down stairs who had staked them out for hours) once seated we couldn’t MOVE. The bartender wouldn’t give multiple drinks even though other people who had bought the drink package couldn’t get out of the booths or through the crowd. It was a miserable experience and I will never go there again. I was glad that the bouncer was very nice & tried to be accommodating and management finally told me they would not deposit the check sense I had friends that were texting stating they waited outside for 45 mins in line and couldn’t get in. In general had management been clear that if there was a fight or game that all bets were off I wouldn’t have put a deposit on a room OR have my party at this location. I made NUMEROUS calls to management during the time I was planning the event to get all my facts straight & they could have told me of this possibility.
There were table tents STATING that room reservation was FREE for private parties, I don't understand why I was treated differently on arrival just because of the hockey game & fight. The room was what sold me on Trinity because I could have had the same drink package at other Lincoln Park bars. Just over all disappointing how we were treated although we brought in over $400 in drink packages and tipped our bartender very well even under the rediculous circumstances.
Prices are very reasonable, but I would never suggest hosting a party here on a FRI/SAT.