We had never heard of this hotel but booked a room through Hotwire after a snafu with the reservation at another hotel. What a lucky break! Service was impeccable and friendly, all of our requests (early check-in, non-smoking room, request to hold our bags for a few hours after checkout) were politely granted. The clientele seem pretty hip and mostly international. Reviews on other sites mention noise - there was some noise, but it is the big city and to be expected. Hotel is very pet-friendly (although we left ours at home). Room was clean, comfortable, attractive, and very functional. Gym and Kiehl's toiletries were nice amenities. Only downside is that the advertised refrigerators in the rooms house the minibar so there is not really room for anything extra that you might bring back to your room. We will definitely stay here again!