When my girlfriend and I went there, it was early evening on a Sunday; the place was maybe half full. We were never sure who our waiter was because a different person seated us, brought menus, filled our water, took our order, brought our food... then we couldn't get anyone to come back. We had asked for some chili paste when our Pad Thai came out, which was brought out quickly, but then we never saw anyone at our table again. Not to refill water, not to ask how things were, nothing. We had to go ask for more water, even then we got A refill. No one even came to take plates away after they had been sitting there 15 minutes. But the group sitting at the low-table up on the pillowed section right behind us, the waiter was there, constantly bringing and taking plates... and practically feeding them while he was there.
We finally had to go ask one of the three people standing back by the register to come clear our plates and bag up the leftovers. And did anyone bring that back out? No. We had to go ask. The food was fine, even well above average, but the service was abysmal. Maybe an OK place for carry-out or delivery, or maybe if you have a group and can get the prime ""you actually get waited on"" seats... but I don't think I'd dine in there again.