The first time I went, they kept me waiting one and a half hours. I was just circling the store waiting for time to pass until they finally got to me. When they did, the mobile representative was cordial and apologetic about the waiting time, and I know that sometimes setting up a new line can take up a while, so I was cordial as well. Throughout the whole process she was distracted and was joking around with other representatives while she was trying to set up my account. After putting in all my information, the target mobile system went down and the process could not be completed. She apologized in a loud voice that sounded insincere as though see just enjoyed the sound of her voice, and said she would hold the phones for me until tomorrow when we could try again.
I went back the next day, and the system was running again. A different representative was attending another customer, so I waited. And waited. for two hours. She looked fatigued and was extremely distracted. She took a long time just to put in my information and in the middle to the process she left and another representative (the same one as the previous day) took her place. She apologized in that loud narcissistic way once again, and finished the transaction only to tell me in the end, that my credit had not been approved.
In the end, I had spent three and a half hours waiting and left the store empty-handed.