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The Ritz-Carlton, Chicago

Business Details

Mon - Sun Open 24 Hours
General Info:
Set atop Water Tower Place, overlooking North Michigan Avenue and The Magnificent Mile, The Ritz-Carlton, Chicago offers 4-star luxury in the Gold Coast.
Extra Phones:

Fax: (312) 266-1194

TollFree: (800) 241-3333

Payment method:
amex, discover, carte blanche, cash
Central Chicago, Near North Side, Streeterville
Hotels, Resorts, Lodging

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Provided by Citysearch - 
Top notch service but the amenities are just a notch below

The service is top notch but several things bugged me which bring my rating to 4 out of a possible 5.

1. The valet is totally un-Ritz-like. If you stand there and wait for your car.... just listen to the conversations that go on. Very rude and unprofessional topics. Swear words and all.

Now I don't really care - usually. But NOT at a 5 star hotel and NOT at the Ritz. This should not be allowed from their staff.

2. Old and aging hotel. Not the newest and the ballrooms and restaurants show. They did renovate the entrance lobby and the big ballroom so who knows how it is now.... but when I visited last time, it was not impressive.

3. Bathrooms are lackluster. No separate showers. Only a bathtub with a shower curtain. Not acceptable for a 5 star chain.


Provided by Citysearch - 
Great Afternoon experience

The best way I can describe afternoon tea at the Ritz - Luxurious, relaxing, delicious. The staff was friendly, welcoming and attentive. The area is spacious and comfortable which allows people to privately enjoy their afternoon tea. The only minor complaint is that the water fountain statue near my table was a little noisy. I am looking forward to my next visit!


Provided by Citysearch - 

I've stayed in this hotel several times when I visit Chicago - and it couldn't be a better location for shopping, dining, and nightlife! The staff is incredibly gracious and helpful.


Provided by Citysearch - 
Great Hotel!

The Ritz-Carlton completely lived up to my expectations of a true luxury hotel: lovely accommodations; great service (concierge remembered my name); great food & great location.


Provided by Citysearch - 

The service makes the hotel outstanding. The people were so kind and helpful. The rooms are fabulous.


Provided by Citysearch - 
Luxurious !!!!

As a frequent traveller, I'm use to great hotels, but this is among the two or three greatest in the world for luxury and attentiveness. It is comparable to the Dorchester in London and the Crillon in Paris. A step up from the Plaza in New York. I find no thing to criticize and everything to compliment. I'll return very soon - and every time I'm in Chicago!!

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The Ritz-Carlton, Chicago

160 East Pearson St,ChicagoIL 60611

(312) 266-1000

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