Horrific customer service
I booked an appointment for my friend (pedicure only) and me (mani and pedi).
When we arrived, they started her on her pedi, and me on the mani. Which is ridiculous, because the whole point of booking an appointment and going together is to sit next to each other.
After I'm done with the mani, I'm told that I have to wait for a pedi bc all of the chairs are full. Even though I had an appointment.
Twenty minutes pass before a chair opens up. And the lady in charge brings another girl to the seat!
I go to express my frustration. The woman was mildly apologetic, and offered to give me the very next chair. I told her that I just wanted to leave to spend time with my friend instead. (We had been there an hour already.)
My friend dries her toes, they ask her to pay, she does. We're waiting and waiting but no one approaches me about paying. So I assume that they have comped my mani to make up for their mistake. I tip my mani girl, we leave.
We're halfway down the block when my mani girl comes running out and asking me if I paid! She didn't speak English very well, so she couldn't do much, and neither could we. We went into a shop. We can't believe the owner made the girl run after us, instead of doing it himself. She had been in the middle of giving someone else a manicure!!
Then, when we are leaving the shop, the man/owner shows up with a POLICE OFFICER!
The police officer asks me to explain, and I do, and he says while he does not agree with it, I do have to pay. I understand that, and I open my wallet.
I ask the owner, ""Really, for a $10 manicure, you want to do this? I'm going to write every negative review and call the department of health and everything I can do. Do you really want to do that, over $10?""
His response: ""FIFTEEN dollars. FIFTEEN.""