Mid City Subaru, Inc.
- BBB Rating:
I have purchased dozens of vehicles in my life time and I can honestly say that the D'Andrea brothers (Joe - General Manager & Dan - General Sales Manager) truely went above and beyond my expectations and I will be telling all of my family & friends. Thanks again boys, I love my Brand New Subie and I'll be back for a few others in the future!
I just want to take the time to thank you guys for all your help with my purchase. You have an amazing team in this location I've gone to a few other dealers and I must say this one is by far the best. Everyone is very knowledgeable and trustworthy. I will be sending my friends and family your way. Keep up the good work!
This dealership has really taken a turn for the worse! Three years ago, I bought a Subaru Impreza here and had a great experience.
I decided to trade in for a new Subaru Outback 2.5 premium about 3 weeks ago. Initial negotiation process went great--I decided on a car but they didn't have it in stock. Both the sales associate (Milton Stewart) and sales manager promised to get it for me "in 3 to 4 days". They asked for a $1000 deposit to get the process going and I agreed.
Sales person promised that I'd get a call in no later than 4 days, but over a week goes by without any call from them. I called the dealership about 20 times OVER THE COURSE OF A WEEK trying to find somebody to give me a status update, but I could not get any knowledgeable sales associate on the phone.
I then tried calling the general manager (Akira Shibata) and sales manager (Theo Davis) but the calls always went to voice mail. I left messages for both with no call back.
We finally reach week # 3, and the sales associate sets up an appointment with me to pick up my car because he said it would arrive on that day. Turns out the car had not arrived and I wasted my time.
He then tells me he'd personally drive to get my car from another dealership. Again...he fails to deliver.
Throughout all of this, nobody called me to give updates. I finally went to get my deposit refunded yesterday (the only positive part of this is that they agreed to do that).
I basically wasted 3 weeks of my time on this dealership. There is a good reason this dealership has a 2.5 star average on YELP. I highly suggest that you visit a dealership with better reviews.
Never put any deposit down with this dealership or you might have just bought yourself a ton of grief. I'm never going back to this place again.
I just bought a 2012 Subaru Impreza and I couldn't be more excited!! The car was in great condition, got it for a steal of a price and the customer service I received was second to none!
Theo, my salesman, was very knowledgable and surprisingly I did not feel pressured at all throughout the entire visit, which was really rare. He even did a side by side comparison of the competitors car so I could make an educated and wise decision. The whole experience was fantastic! I truly recommend Theo and Mid City Subaru for anyone looking for a new or used car, it was great!!