Posted: 4/2/2011Provided by Citysearch -
On 3/30/11 we went to Lawry's for dinner and a close to our four day trip to Chicago for my daughter's birthday. The evening started well enough with a warm greeting by the host and prompt - courteous service in the lounge. Unfortunately, that was the end of professional service. Our waitress was clearly disinterested in doing her job and in fact was useless in our desire to have a fine meal. She never asked if we wanted a drink - we had to slow her down to request a wine list. Never offered a side to the Prime Rib - we had to request a side lobster tail that arrived late. She never explained the horse radish tastes - she dropped it off an left. No smiles, completely rushed the process, lack of execution that you wouldn't experience at Denny's. To top it off the management, instead of apologizing defended the server and only offered ice cream for my two children - which comes with the meal. For 250 dollars for a family of four, kids 7 and 8, this was one of the most disappointing meals and lack of professional service we have every experienced. Skip this place and if you don't lay down the expectations at the door or you will be in for a bad evening.