Terrible quality of service and treatments. The decor is nice, but don't let it fool you. While receiving what I can only describe as a sub-par pedicure, I looked up and noticed an ""esthetician"" pull out her necessary utensils for a facial, which were stored in the middle of the nail area in between two manicure stations, instead of the treatment room. I witnessed her as she dropped a mask brush on the floor, which she planned to use on a waiting client, pick the brush back up and place it with the other items she was bringing with her to the treatment room. I would NOT consider this sanitary. Would you want that brush on your face? My desire to ever receive a spa treatment there quickly diminished. I then glanced back to my nail technician who I noticed had smudged the polish on my toe. Instead of removing the polish and starting over, she attempted to paint over the mistake! I could hardly believe the poor quality standards. I was a first time client and they were treating me as though they were in a rush to get me out the door and painted my nails like I was a blind person of whom they were taking advantage. When I asked the nail technician to re-do the toe, she sighed and reluctantly removed the polish and started over. That being said, I returned two weeks later giving them the benefit of the doubt and had an even WORSE experience with a completely different nail technician. They do not buff off the calluses on the bottom of the foot, exfoliate the bottom of the foot or buff out the nails before applying the polish. They give TERRIBLE massages and almost completely neglect the bottom of the foot. The employees are impersonal and uncongenial and I seriously question that ANY of the so-called ""technicians"" are licensed. In my expert opinion, THEY NEED TO RETRAIN ALL OF THEIR TECHNICIANS. I am severely disappointed to have wasted both my time and money at Havana Nights. Quite honestly, I am surprised they are even in business.