When I called I left my information on the voice mail and got a response right away. They answered my questions very professionally and I knew right away they knew what they were talking about. Had a great appointment with Esther who addressed all my concerns and cleared the area without any difficulty. I have not had any bad side affects from the Electrolysis. I have had electrolysis before in N.Y city and I just moved to Chicago, so I was glad to have found this place. Prices were very reasonable and the office was very clean and friendly. They accept credit cards, which was very easy for me. They also do facials which I would consider doing next time. When I left, I saw the lady from 190 North, that show on TV. She went in to get some treatment with Esther. I guess this hidden away place is a find!!