12/07/2010Provided by Citysearch -
I was a Cheetah member for a year. The gym is nice and clean, but I wasn't using it as much as I had hoped. I contacted them at the end of my contract, within 30 days before the renewal (per the contract).
I spoke with a manager about canceling my membership and he said to fax in a written and signed cancellation request. I jumped through their hoops carefully: wrote the letter, signed it, faxed it in.
Now, 4 months later, I found out that they've continued charging my credit card for a full membership AND have added fees on top of that because they couldn't run the past month's charges because my expiration had passed.
I contacted them today to help them figure it out, and the manager wanted me to play even more games with a special registration specialist. The gym might be clean, but their billing policy is shady and they're unwilling to correct their billing errors. Steer Clear!
05/16/2010Provided by Citysearch -
I've been a member here, on and off, for 8 years. My contract expired, and interestingly, when that occurs, they automatically put a member on a month-to-month and increase fees (?!). How about being a just a little customer focused -- especially after the debacle that occurred a few years back (as the other former member points out)?
09/30/2007Provided by Citysearch -
I like to have a gym close to my home...so when I moved to Edgewater this year, I joined Cheetah because it was the only one in walking distance. I had some reservations. At best, it is an adequate gym and the locker rooms were marginal for anyone who might need to shower and change before work. I also new the history of the owner (David Wilshire). However, as I said, it was really the only choice in the area.
When the owner closed the gym in early September, I cancelled my electronic credit card to the gym and started looking at other gyms...this time closer to my workplace. Last week I decided on a new gym and signed up. I went back to the newly opened Cheetah to inform them that I would not be continuing on there...though my partner wanted to keep his membership (so we needed to convert from a family membership to an individual). They informed me that they were only cancelling memberships for people who had actually signed the contract at a new gym on the exact dates that they had been closed...and I had not followed their exact rules. However, they made it very clear they would do me a BIG favor by allowing me to cancel the membership anyway...though they still would charge me for October.
Though they say they are under new ownership, obviously their business practices have not really changed. They still continue the Cheetah tradition of blaming members for their shortcomings. If you have any other option, I would not join Cheetah. I was lucky in getting out with only losing one month's fees. Some people got stuck for much more. You can get an adequate work out here...but management looks at you only as a revenue source...not as a fitness client.