Burnham Park Animal Hospital
- BBB Rating:
- Extra Phones:
Phone: (312) 663-4473
- Payment method:
- all major credit cards, amex, discover, master card, visa
- Central Chicago, South Loop
- Veterinary Clinics & Hospitals, Pet Services, Veterinarians, Pet Boarding & Kennels, Veterinarian Emergency Services, Pet Specialty Services, Veterinary Specialty Services
- Other Information:
Specialties: Felines, Avian, Exotics, Cats, Puppies, Dogs, Doggies, Kittens, Birds, Canines
Posted: 3/9/2010Provided by Citysearch -
You have to give 1 star to post....but they are not even worthy of 1 star!!!!For those of you like me, that think of your pets as your children, my experience with the staff at BPAH should deter you from ever patronizing! I have been paying their exorbitant fees & tolerating the nasty front desk staff since 1998!! Yesterday my dog suffered what I now know was a seizure. My dog has never been sick so imagine the fear that overtook me to find my dog convulsing, incoherent & unable to stand. I rushed out of my house carrying my limp & what I thought dying dog to arrive at my car to realize in my haste, I didn't have my keys!!! I jump into a cab, passing the dog clinic located on my block, to get to the place 10 blocks away that have known my dog since 1998! I called on the way to alert the vets of my crisis. Upon my arrival, the nasty receptionist says, you owe us from a previous visit. Shortly after visiting in January, my wallet was stolen which held my checkbook. I closed the account prior to their check clearing. I received one email and I thought my husband handled and he thought I handled.....clearly an over-site. But whatever, I'll handle it....we have a crisis NOW! They refused treatment and told me to go to the cash station on the corner. I ran to find it was out of order. I then jump in a cab, went home to retrieve my car keys, drive to the bank and arrive with the money....30 minutes later. The rude receptionist then says, there were fees leaving me $60 short. I said I would write a check or bring back cash....can we look at my dog? They refused and suggested I go somewhere else. WTF!!! Again I've been a client since 1998 and I have 2 dogs!!! I have always paid upon receiving treatment and I have recommended several clients....I'm a wonderful and loyal client and they turned me away with an extremely sick dog for $60 & the explanation of ""its just our policy""!!!! I frantically drove to the clinic I passed & upon seeing the distress of both myself & my pet, the doctor took me in right way and began to access my dog. No discussion of money just how he could care for my pet. I am shocked and discussed with the lack of treatment, concern & care I received at BPAH. When I needed them the most, they weren't there!!! South Loop Animal Hospital has won my affection. They took excellent care of both me & my pet. The fees were fair and it was extremely clean & professional. They even called to make sure we were both ok today. I will NEVER trust BPAH again ....they just don't freakin' care!!! NEVER TRUST YOUR LOVING PETS TO THIS CARELESS...AND I DO MEAN THEY COULD CARE LESS PLACE!!!! Lastly, let me be specific....my dog walker, turned manager of the place Eric (all of 12 yrs of age (being facetious ) should be ashamed!! He was very callous! BTW They have never called to see if my dog was alive or dead.
Posted: 3/13/2009Provided by Citysearch -
Dr. B is super rude. He rushed through the appointment then took my dog for the day to perform the ""care"" and by the time I came to pick him up, he was shaking and so terrified, I was questioning what had been done to him. He's usually fine at a vet's office. And when we got home he drank a whole bowl of water, which only makes me think he hadn't had water all day. $900 later, I'm still wondering what made him so terrified that his entire body was trembling by the time I got back...
Posted: 6/5/2008Provided by Citysearch -
It's first time ever I am writing the post on the web, but I really wanted to share the experience about my favorite Veterinarian - Dr. Bruederle (Dr. B). I know how hard it can be to find a good Vet. It's been a year since the first visit and I must say it was well worth the time I invested in finding Dr. B. He is one of the BEST Vets in the city. I did a lot of research before going to Burnham Animal Hospital on State Street to see him. I've been taking my two bulldogs to him and I must say I am very impressed! Dr. B always takes time to listen and gives good advise, he is very honest and has friendly staff. I highly recommend Dr. B especially if you are looking for a BULLDOG specialist -he is very knowlegabale!!! My French and American Bulldogs - they both love him! Plus, my pets have always been getting free kisses from Dr. B too :o)
Posted: 6/25/2007Provided by Citysearch -
Fraud. In one word, that is this Dr. Bruederle's (""Dr. B"") style. I brought my 2 year old small dog in because she was screaming everytime I touched her paw. The doctor charged me $500, put a cast on her foot and sent us off on our way.
(I never received a diagnosis when I picked her up, and they forgot to give me the pain medicine's so I had to leave work early one night to go back to pick those up.)
I then found out later that SHE NEVER HAD A BROKEN FOOT! The poor thing was stuck in a cast for weeks when she had just pulled out her toe nail. When I called later, the vet agreed that he ""missed"" that in the x-rays and doesn't remember counting the toe nails.
Did I get a refund for the $500? Absolutely not. He fraudulently charged me $500 for a pulled out toe nail, which 6 other vet's offices told me could've been cured with some soap and water and an anti-biotic.
If you'd like a misdiagnosis to up-charge you a few hundred $$$, certainly try out this vet.