Bleeding Heart Bakery
1351 W Belmont Ave, Chicago, IL 60657
(773) 327-6934Add Hours
09/01/2010Provided by Citysearch -
Ordered a wedding cake in July left a deposit. The wedding is in November. The contract I signed states a 72 hour change to all custom cakes, no mention of deposits not refunded if canceled before that time.
I called to cancel or alter the order with more than two months remaining. They refused to and hung up on me.
09/25/2008Provided by Citysearch -
This past week was my 50th Birthday and I ordered a cake from The Bleeding Heart Bakery.
There were many red flags. I should have known when they were flaky about taking the order. I called the day of the party to check on the cake. While on hold, waiting for the employee to return to the phone, I heard an alarmed ?oh no.? I asked what the problem was and she assured me everything is fine. When my husband showed up, they told him that they forgot to do something and gave him some money back . There was no mention of the problem when I was on the phone with them. He brought home a cake that was fit for a 5 year old girl covered clumsily with pink and purple daisies (and big blobs resembling a rock garden), the upper tier askew and almost falling off, and the butter cream frosting over-whipped and broken. There was not an ounce of fondant on the surface of the cake.
I called the bakery 4 times that day, nobody would return my call. The cake was the laughing stock of the party, with people traipsing down to the basement refrigerator to see how ugly it was, and laughing.
I finally did get a call from the manager on Monday morning, not Sunday as I was told by the 4 calls that I made on Saturday afternoon. She assured me that she wanted to remedy it somehow. I said that the party was over, and I would like a refund on my charge. No response by Wednesday, so I emailed again. Thursday at noon, the manager called me back and said that they discussed it, and since I called their cake ugly, they were unwilling to do anything for me. I listened to her for several minutes, and when I tried to talk, she interrupted me several times. I decided to end the conversation when she called me an ugly person.