Reservations Ignored and Then Billed
Where do I begin?
First I'd like to mention that I made my reservation for a party of 10, 2 months in advance of the show. I wrote down every detail I was given on age limit, cover charge, drink minimum, cancellation policy, etc. I called a few days before the show to confirm my reservation. At NO TIME during EITHER CALL was I given any type of arrival time policy.
When I arrived the night of the show, my party and I were 10 minutes late. Please imagine my horror (and more the bachlorette's horror) when we found our that our seats were given away because we had ""falied to arrive 10 mintues early"". Again, this was never mentioned to me.
Now, as I check my credit card statement, I am delighted to find that I have been charged $140.00 for what I can only assume is a failure to keep my reservation. I kept my reservation, the Baton Club did not keep theirs.
I do not believe I need to elaborate on how frustrating of an experience this has been for me and how unprofessionally the Baton club has handled themselves.
Even if the Baton Club is a really fun place to go, I will never give my business to an establishment that so disregards customer service.