The front desk personnel would not honor a warranty claim on a Continental Tire. Prior to going to Ashland Tire and Auto I had spoken with Continental Customer Service and they verified that it was a covered defect and suggested I take it to Ashland Tire for replacement. On top of not fulfilling their warranty obligations they were very disrespectful to my wife which is completely uncalled for. It's one thing to deny a claim, but its another to be disrespectful to a female. I will not be going to Ashland Tire & Auto and feel sorry for those who would accept this level of service.