The owner makes the experience
I'd been to Ann Sathers in Lakeview several times over the last few months and really thought that I'd found my regular, favorite breakfast restaurant. The food is good, the service is quick and the wait staff is generally friendly. The new location is lovely, although the tables are crowded together, and my friend and I visited it last Sunday. We were seated right next to the kitchen, amidst all the bustle. Our server, who was great as usual, brought our meals; but my hollandaise sauce, served in a plastic cup, was ice cold as if it was just pulled from the fridge. When I asked to have it heated, the server took it back and the response from the kitchen was ""Tell this customer to go to another restaurant"" (but I did receive the sauce, piping hot and served in a large bowl). Apparently, it was the owner who was upset that I had the nerve to request that my food actually be warm. So, really, whom could I possibly complain to if the owner doesn't even care about the quality of his guests' experience? I am not interested in giving my money to an owner who explicitly insults his guests, even if he thinks they can?t hear him.