I used to be a regular, as this used to be good restaurants but it has gone downhill. Service is bad, it takes forever to get your oily food, and if you share a dish they charge you 10$ extra. Be aware! Stay away!
we were 6 adults and 2 babies. when we wanted to place an order, we were told that EVERYONE has to order an entree, otherwise there is a ""$10 fee."" would understand if there is a minimum for an order, but they require an order of and entree (you can't order a salad+appetizer. you have to order an entree!). we ordered, and after 30 minutes wait, we asked when we'll get our food, we were told that there are 3 tables ahead of us and ""there is time"" till we'll get our order (we were not informed of the long wait before we placed the order!). we got the order more than 50 minutes later. the dishes were not served to everyone at the same time. <br>the was was good, but at the end, when attempted to pay with an American Express card, we were told that they will not accept it (again, it was not written anywhere). <br>the service was bad, and it did not seem like the waiters cared about our complains. I highly recommend you'll stay away of this place!
WORST PLACE YOU CAN FIND IN CHICAGO: 45 MINUTES WAIT, LIES, ONLY HALF MENU AVAILABLE AND TIP INCLUDE
Seriously, don't go to this place. Go to Tango Sur or other restaurants. Four solid reasons why this place is horrible:\r <br>1) We were there with some friends and had a reservation for 9.30. They were able to find us a table at 10.15. 10.15. It means 45 MINUTES WAIT - WITH A RESERVATION. The owner kept telling us ""two seconds"". In the meantime, the bartenders tried to hurry some customers to get them out even if they were celebrating a birthday party. Ridiculous. We did not leave the place only because one of my friends knows the owner.\r <br>2) To make up for the 45 minutes wait, they promised they would offer some of the food. They brought us some appetizers (6 plates). When they brought the check in the end, all those plates were included. So they LIED to us. \r <br>3) When we tried to order, half of the menu was gone!!! RIDICULOUS! \r <br>4) The tip was already included in the final check. So they did not give us the opportunity to give them a low tip just to show our disappointment. Very UNFAIR.\r <br>I cannot say that the food was bad; it was just ok, though, it cannot really justify the level of service. You'll never know what will happen to you if you go to a place like this; you absolutely don't want to take your friends/fiancee/girfriend/relatives here and lose your reputation.\r
If you are looking for friendly place to eat this restaurant is not for you,IT S THE WORST PLCE EVER,i went with my friend there to eat,we waited and waited to get our orders taken after waiting for 15mn we did leave,the worst part is that we were the only customers there,it was rediculous,a dirty looking waiter was on back talking.\r <br>NOT RECOMENDED AT ALL.\r
I'm not very well-versed in Moroccan food so I have little to compare this restaurants fare to. From what I do know Moroccan food is supposed to have a plethora of unique flavors. The food at this location did seem a bit ""one-dimensional"" as I think someone else put it in their review. Their Moroccan mint tea was a nice addition to our meal though and the service was decent. Our server was not extra attentive or friendly but neither was he rude or dismissive.\r <br>\r <br>The reason I enjoy this locale is the ambience during warmer months. When I went in the winter and sat inside it was a rather uneventful experience. When it's warm outside I suggest sitting on the open back patio and puffing on a hookah with some friends. Just that and some mint tea will do it for me at Andalous.
The place is truely ""HORRIBLE""....I had initially made a deal with the owner 'Jay"" for a party of 25 people, he insisted that I pay only in cash (including taxes and tip) and leave a deposit. when I came to pay the deposit on the day of the party ""Jay"" added another $200 to the bill to make some easy cash because he knew that I was helpless since everything had been organised and all the people hade been informed, he even threatened to cancel the event if I did not pay the new amount. At the dinner not a single person enjoyed the food, not only did we not get all the food that we had paid for (food was pre-ordered) but ""Jay"" kept complaining about the business he was losing because we were there and kept asking me to leave with my party after an hour. I will definitely be reporting this guy to the IRS
The service is not ""okay."" It's simply bad. The excuse seems to be that ""real Moroccan food"" takes time to make ""fresh from scratch."" That's interesting since numerous Chicago restaurants are able to serve fresh braised or stewed entrees within 45 minutes. At Andalous, we waited over an hour and a half to be served! Yet we thought, well the food must be good. NOT SO. The flavor is one-dimensional and not at all complex. In fact, the beef dishes are so over-salted that they are nearly inedible, the vegetables as so over-cooked and mushy that many are unidentifiable, and the meat is so dried out that one is left to think that an angry chef must have done it on purpose. Avoid. Avoid. Avoid.
A group of 5 went there this past weekend, completely forgetting to reserve a table on a busy Friday night. After driving around and around for parking, we were lucky at getting a table after waiting only 6-8 minutes! We read the reviews before arriving, and I must say we don't believe everything we read. The restuarant was great... the food was amazing.... and the service was terrific. (Am I making the point yet?) The server/manager recommend all of our entrees (which we all thought was weird and funny), but we trusted his judgement and loved every bite of our meals. We tried some appetizer, some samples of their desert, and the green mint tea was awesome. Best of all, the bill was SO cheap! We tipped very generously because everything was perfect. I highly recommend taking a date there, or a group of friends. Did I mentioned they sat us quickly after sitting 2 parties of 18-20 people each! I felt like they went the extra mile and they deserve to be noticed.
My wife and I have never had Moroccan food, but found this to be a great introduction to the cuisine. The service was nice and relaxed, but also attentive. If you're looking for a place to get in and out of quickly, this might not be the place for you. Each entree takes approximately 25 minutes to make. \r <br>Try the zalook as an appetizer. For an entree, the tenderloin with butter cream sauce was incredible, and you can't beat the price. My wife had the vegetarian pastilla and she really enjoyed that as well. \r <br>Citysearch says that there is outdoor dining, but we didn't notice that there was. There is however, window seating that we would recommend. It also says that they accept debit/credit cards, but we were told at the time we were paying that they would only take cash. It might be a good idea to check on this before you go, so that you're not surprised. \r <br>\r