HORRIBLE, AWFUL, HEARTLESS management & policies! My friend booked a prenatal massage for her and I a week in advance. The morning of our appt I had to be admitted to the hospital due to a complication with my pregnancy. My friend kept her appt and explained to them my situation. THEY REFUSED TO OVERLOOK THEIR 6hr cancellation policy and charged me 50% of the massage. EVEN AFTER I OFFERED TO BRING IN MY HOSPITAL ADMISSION PAPERWORK proving I PHYSICALLY was not able to keep the appt. Had I known I was going to the hospital obviously I would've cancelled in advance, however, it was a last minute emergency that came up 2 hrs before the appt. I spoke with TAMARA the manager and she would absolutely not refund the fee or even give me a credit for a future appt.
This spa must be incredibly hard up for money, and as I see from another recent post, have NO respect for pregnant women. I seriously cannot believe they would rather stick to their cancellation policy rather than give someone IN THE HOSPITAL FOR A UNPLANNED EMERGENCY a break. We will NEVER go here again!