5 stars

asmith325 03/10/2010

Great Experience

My surgical experience was the best a patient could ask for—very attentive, personable, and efficient staff, also very timely. I’ve never had another experience like it sadly. Thanks for everything.

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4 stars

marita123 02/02/2010

good overall exerience

I had a procedure (spinal injections with sedation) at this facility a few days ago and just wanted to write a review that counterbalances the 2 very negative ones on this sight, in order to reassure potential users of the facility that my experience did not at all reflect these negative views. Frankly, it was frightening to read such negative reviews the day before my procedure, without others to provide a more balanced picture. No doubt, many of us who have unremarkable experiences just do not bother to write reviews. In my case, all of the staff at this facility behaved with civility and professionalism, despite the sense that they seemed a bit rushed and on a fairly tight schedule (this is the norm, I think, in most medical offices). My waiting times were reasonable. The facilities seemed clean and well-run, and the staff seemed pleasant and professional, that is, well within the norm of my experience elsewhere (including the University of Chicago Hospitals). I would urge patients to be alert about the procedure that they will be receiving because there was a moment or two, when I spoke to the doctor before being ushered into the surgical room, during which he was confused about the procedure I was receiving because he had apparently misread the schedule of procedures. In other words, even when the staff is of the highest expertise and good intentions, a patient should be double-checking that an inadvertent mistake isn't made. My only recommendation to the staff, who called on the Monday following my procedure (my procedure was on a Saturday), was that they offer some ibuprofen for the expected pain after spinal injections before the patient leaves the premises. I had a half-hour ride to get home and the discomfort was very acute by the time I reached home. Several ibuprofens and rest took care of it, however. In conclusion, I would not hesitate to use this facility again, and I just wish I had not been made unnecessarily anxious by several very negative reviews, taken in isolation, the day before my procedure.

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1 stars

Jennifer D 09/18/2009

Confused, Disorganized, Rude, Manipulative Admin & Billing

Provided by Citysearch

I have an amazing surgeon who scheduled me at this surgery center to have a septoplasty and very minor rhinoplasty (only dorsum, i.e. the bump which was to take like 30 min). Since it was a mixed case, part of the expense was to be billed to insurance and part to be paid for by me. The Dr's office called me and informed me that the surgical center was going to call me for payment of the $990 for the cosmetic portion of the procedure. When the surgical center called, they quoted me a different price of like $100 more, so I said they must be mistaken and told them to call the Dr.'s office. They did and accepted the $990 as payment. The day of surgery, they told me everything was fine but they needed a credit card in case there were time overcharges. I didn't want to give them my card but the woman at the front desk kept insisting. \r \r Two weeks after surgery, I get a call from the surgical center saying that my Dr. went 30 min over the cosmetic portion and that they needed to charge me $400. I remember the day of surgery the surgical center and the Dr. talking to me after surgery, both telling me that they took a little longer on the septoplasty than expected but that everything else was fine. So, this was a shock. I told them that they couldn't charge me that $400 because they were wrong and should call the Dr.'s office. They agreed to call the Dr. and said they would call me back if they still wanted to charge me. I don't think they called the Dr.'s office, and they certainly never called me back, so I thought all was resolved. My Dr.'s office did try and call them about it and a woman (later found to be Elizabeth) was very rude to them, and said she would look into it, and never called them back. I opened my mailbox and found a letter with a reciept dated 8-24-09 charging my card $400! I called both my surgical center and the Dr.'s office (who was as upset as I was). My calls to the surgical center kept going unanswered, and the woman who wrote the letter from there Elizabeth Sczmray from Patient Accounts would not call me back. The Dr.'s office called several times and finally got a hold of the woman who was very rude to them and told them she would call them back. She never did. They tried again and again and finally she did call them changing her story from the 30 min over on the rhino to we used the wrong billing to all different things. She told them she would call me. She did and I told her that it wasn't right and that in this day and age $400 is important to a person and that irrespective of the amount what they did was wrong on principle and that they should refund it. I was very nice and she was extremely rude to me saying things like, ""what is it that you want, what will make you and the Dr. happy?"" I told her I wanted the $400 back and she said she would talk to the owner and call me back. I tried calling her back for 2 weeks every day with messages left and no call back. Finally last week I called upset saying that if she didn't want to call me back I wanted the owner to do so. He did saying he would personally look into it, and I still haven't heard back.\r \r The sad thing is that the people that work there helping you after surgery are very nice and the location is convenient, but the stress thereafter by situations like this negates all their efforts. You don't expect good service and a rip off!

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1 stars

nichole12 01/21/2009

Not what I expected!!

The staff at 900 N Surgery Center was very unprofessional. I would never recommend this facility to anyone. The preoperative phone call should have given some indication fof what I was in for. The nurse did not have any of my information correct, she had my show time for after my surgery was scheduled to take place and she was very rude. Once I arrived at the facility, I had to wait over an 1.5 hours to be seen. Once I had a bed, it took another hour just to get a pillow. After surgery, I was told to put my clothes on with no assistance and then I was discharged without any post operative care directions or paperwork! I would have gotten much better care from any local hospital or urgent care center for that matter. I would not recommend this facility to my worst enemy.

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