I was trying to find the location of the Master Mechanic Manufacturer Company to return a drill bit for replacement. I didn���t get the fellows name but he was really helpful. After looking up the item number he told me to bring it back to the store and he would replace it. I told him that I didn���t buy the bit there. I live in Southern California and I was trying to find the Manufacturer of the drill bit with the zip code 60631 and his was 60630. He said that was the main office for the True Value stores located on 8600 Bren mar. He said that if I were in Chicago he would replace the bit with no question, even though I didn���t buy it at his store. The drill bit is a policy A item which means that it should be taken back and replaced with no question. The True Value Company would reimburse the retailer. The drill bit was actually manufactured in China. He said the manager or owner shouldn���t have any questions or problems about replacing it. It���s a no brainer situation, the customer is always right. I thanked him for this valuable information. THAT IS REAL HELP AND USEFUL IMFORMATION.
I was so happy when Matty K opened in what was formerly an Ace Hardware. I hated losing a local hardware store in Lincoln Square because I am a big believer in shopping locally. So, after a year when Matty K opened I was thrilled. The staff at Matty K is always extremely helpful and their prices are very competitive.
Tierd of walking miles and them "superstores" not having what you want? Your told they're out of stock. Well here is your one stop REAL hardware store.In stock.99.9% of the time Extremely pleasent Knowledgeable help.And most of all the stuff you need under one roof!