We had a great experience with Home Carpet One and we love our new carpet. After water damage in our basement we called right away to have Home Carpet One replace the carpet. We scheduled the measure right away and he came on time and was very quick and efficient. When we were ready to install the scheduling, again, was incredibly easy and we were able to have the come out the next week. Unfortunately, my husband didn't like the carpet once they brought it out, but Kate was very understanding and helped us choose another style we were happy with. The installers were very nice and did a great job, too. They are subcontracted but I still applaud Home Carpet One for working with a very professional installation group. The install was during the "polar vortex" in Chicago so I felt VERY bad for them having to go in and out of the house with the carpet, etc. Our new carpet has been in for several weeks now and we couldn't be happier. DEFINITELY recommend them.
"From design consultation to delivery of materials, the process couldn't have been smoother. The tile arrived on time and as described and when we came up a little short on one of our installations (due to our own bad measurements) they found the material we needed and got it to us in a couple of days at a minimal cost. Their carpet installers were great as well. We needed some unexpected extra prep work done and, once again, they did a great job at a minimal cost. Some companies would have taken advantage of the situation to charge some big extra fees but not these guys. We did a lot of research for our project. We looked online and at the Mart and when you combine selection, service, and price there is no doubt Home Carpet One is the way to go for carpet and tile. They really delivered ."
Whenever we go there, we have had wonderful sales assistance selecting tiling and carpet. They have a good selection of both. The first carpet job was done timely and efficiently. All seams were good except one. When I called about the issue, a new manager Shawn had arrived, and was GREAT at immediately taking care of the showing seam. We also had had some new tiles installed prior to Shawn. The tiles arrived on time and all in good shape. The tile job installer not from, but thru, Home Carpet One was nice, but not timely finishing, and in one shower left a floor tile elevated from the rest, and left out a small wall tile. However again, although the manager had just started, as soon as I made him aware of the issue, he quickly got installers back in to fix both spots. It looks perfect now.