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Business Description
With corporate headquarters located in Richfield, Minn., Best Buy is a leading specialty retailer of consumer electronics in the United States and Canada. The company started operations as a retail store in 1966 and was called Sound of Music. It changed its name to Best Buy in 1983. Best Buy s range of products includes digital and video cameras, computers, computer software, video games, music systems, DVDs and mobile phones. The company offers products of various brands that include Sony, Toshiba, Apple, Philips and Hewlett-Packard. It also offers home appliances, including washing machines, dryers, dishwashers, microwaves and refrigerators. Best Buy provides various shipping and delivery options. The company operates more than 700 stores and maintains a location in Chesterfield, Mo.

Regular Hours

Klipsch, apple, at&t, ipad, iphone, refrigerators, samsung, sprint, verizon
Payment method
all major credit cards, amex, discover, master card, visa
Chesterfield Commons
Chesterfield Commons, Chesterfield
Major Appliances, Consumer Electronics, Automobile Radios & Stereo Systems, Television & Radio Stores, Home Theater Systems, Computer & Equipment Dealers, Cellular Telephone Equipment & Supplies, Computer Printers & Supplies, Office Equipment & Supplies
Other Information

Parking: Lot, Private

Bike Parking: No

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Reviews (2)

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Provided by Citysearch - 
Poor mobile department with lots of misinformation

I purchased a Droid phone 6 months ago from the Chesterfield location [store 143] with the promise [from associate Ryan Simpson] that the black tie protection plan would cover all accidental damage with an on-site replacement.

When trying to take advantage of this to repair a faulty screen, I was told that the phone would need to be shipped off for service [up to a week] and only if it was deemed irreparable would I receive a new phone. Best Buy managers were unwilling to honor the on-site replacement, and were unwilling to refund any part of the black tie plan as a compromise to the situation.

It took nearly 20 days to get my phone repaired, it was shipped back without the battery, and the replacement battery offered in the store would not fit my phone. I was offered a compensated offer to purchase the correct battery at a nearby Batteries Plus.

It took over 2 hours to get my replacement returned to me in the store due to the issues with the battery and with reactivation of the Droid.

I will be canceling both BTP plans for my two phones and will not be buying phones from Best Buy again.

Even when calling for service updates, my wait time to speak with an associate was 12 minutes on my first call and 19 minutes to speak to a manager when debating the attempted refund of the BTP.

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