Greenbrier Dodge Of Chesapeake Inc

Terrible experience. Would never buy from this dealership. Non-stop calls and emails from the sales team from day 1. I explained on multiple occasions that I'm no longer interested and requested to be removed from calls/emails. The calls never stopped! One time I was called 7 times back-to-back until I finally blocked their number. The emails have not stopped to this day after requesting in writing to be removed 3 times. They are not at all interested in what type of vehicle meets your needs...only priority is to sell you the most expensive car they can. STAY AWAY! They epitomize everything terrible you'd expect in a car buying experience! Can't say enough bad things about this place.

I brought in my car two weeks to the service department after my right rear tire took a nail. I arrived, explained the situation and the Service Advisor looked, took the car and had it fixed. I was in and out in 20 minutes. No appointment, no charge, not spending 3-4 hours waiting to be serviced since it was a Saturday and no excuse of not taking care of a potential situation where it could have blown or worse left me stranded or in a car accident.

Well today, I noticed what I thought was gum on that tire that was fixed. To my surprise, the material to fix the nail hole had oozed out. So today I took it over to the Service department and again the same great service and even an apology for the need of the rework versus saying it was the material, wear and tear etc. The rep accepted and the problem fixed!!! Great job and highly recommend.

VERY UNHAPPY!! Was lied to by Kita (finance dept.) and Brandon (sales manager) that they could help me. Put me in a loaner car and was told "Don't worry we can get you what you need at the price you want". I called several times the first WEEK and got no return calls. Finally went in to talk to another person I was pushed off on, Rob. He also gave me numbers I was clearly not comfortable with, but was told "let me see what I can do and I will call you tomorrow". No call ... "SURPRISED - I'm Not!!!" I called and left messages and no return call. I finally got a call after 2 weeks when I guess they wouldn't work with the price - low ball offer on the trade in and no break on the sticker price. Rob left me a message on my cell saying I "was to call immediately because they were getting ready to report the loaner car as "not an approved driver" or some crap. Not happy getting a threatening call by someone who jerked me around for 2 weeks.

Went to Southern Jeep down the street got double for my trade and a great price. Less than 24 hours I was in a new car with ALL the paperwork done.

WOULD NOT GO TO GREENBRIER DODGE EVER!!!! WOULD NOT RECOMMEND!!!

I brought my 2005 Grand Caravan in because the power door lock switch on the driver's side door panel wasn't working. After waiting over an hour the service advisor told me that they needed to replace the sensor in the door panel and the cost would be about $128 and it would take an hour so I gave the o.k. and said I would wait. After waiting 2 hours, I went to check on the van. I was told they were looking for a computer to use so they could synchronize the codes in the engine and the lock. After waiting another hour, they said it was done. When the service advisor went to get the paper work, I was told the mechanic replaced THE WRONG part and the problem wasn't fixed. So I had to wait for them to UNINSTALL the wrong part. I spent 4 and half hours at the dealership only to be told they couldn't fix it. The mechanic thought it was NOW the control module. And the reason the mechanic thought it was the control module is "because he couln'd think of anything else it could be". I swear that was the service advisor's exact words. The service department doesn't have mechanics they have staff members that keep install new parts in your vehicle until they happen to install the part that fixes the problem. USe the service department at your own risk.