I had been going to Edinburgh ...
I had been going to Edinburgh Animal Hospital for more than a year when my dog developed an illness. I discovered my dog at the bottom of the stairs on a Friday and called them. They refused to see my dog because they close in 30 minutes. I made an appointment for first thing the next morning. The vet said to try some medication, it might help him get better. I did, that cost me $250. Monday we woke up and he was seizing, we called Edinburgh, they said they open at 7:30, we were there at 7:35. Upon entering, one of the people took one look at me and said, "oh it is only a walk in." We explained the situation and she said, there is nothing they can do, take your dog to the emergency vet, the doctor won't be here until 8:30. We asked if we could wait for the vet to show up since we have been going there for my dog's care. She said "No, I cannot have your dog here seizing for an hour." "I am sorry," she said in a very sarcastic tone. I had to put my dog down because of these seizures at the emergency Vet. And what a difference they are from one of the staff members from Edinburgh Vet. What Edinburgh failed to do was anything, but take my money, they abandoned us in our true time of need, it almost leads me to believe that they are only in it for the money and not the care of the animals. Not even a phone call to follow up that evening, I am taking all of my dogs to another vet. Good luck if you use them, when you really need them they will have you go elsewhere!!!
claimed iconBusiness Response.01/14/2012
Thank you for your feedback, we know how difficult it is to deal with a severe illness in a 12 year old dog and make the choice for euthanasia, we are very sorry for this pet’s loss. Due to the nature of this review we feel it best to clarify some of the details of this case to make the public more aware of the true situation. Regarding the first call on Friday afternoon, upon learning of the details of this pet’s case my receptionist recommended the owner take the pet to our local 24 hour emergency hospital because he might require blood tests, xrays, and possible hospitalization. As we are not open 24 hours, when clients call close to closing time with emergencies, we feel it in the best interest of their pet to directly refer to the emergency vet rather than have them come in to us, pay an exam fee, only to have us determine additional care is necessary overnight. This owner felt his pet’s issues were not severe enough to go to emergency that night. The following day we added him in to an already busy Saturday morning and spent well over an hour examining the pet, running blood tests and doing x-rays. The pet had partial paralysis down one side of its body and after all our tests came back normal it was discussed with the owner that their pet likely had a brain tumor or stroke. Our Doctor thoroughly discussed this diagnosis with the owner and offered medicine to try in spite of the very poor prognosis. Unfortunately, this pet’s condition worsened the following day with seizures developing and confirming our diagnosis of a brain tumor. Like many small animal hospitals in our area we open early for drop offs and surgery drop off so clients can get to work. Our Doctors don’t start seeing appointments until 8:30 6 days a week. When this pet presented to our staff in full seizure at 7:30 am, they immediately recommended proceeding to our emergency Veterinarian rather than wait 1 hour and let this pet continue to seize and suffer. We are very sorry this client didn’t feel we were compassionate enough about this situation, we were only trying to recommend the best course of action for their pet. We pride ourselves on friendly, compassionate care and if this owner had called to discuss their concerns after the episode I’m sure it would have prevented their harsh comments found here.