Gary Pools & Leisure
2275 Union Rd, Cheektowaga, NY 14227
Phone: (716) 668-0361
Fax Number: (716) 668-0361
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Bought a pool package from Gary Pool's and the wall rotted through 4 years later. The floor sales were very reluctant to help us or get involved. After taking a lot of pictures and Gary Pools sending them to the manufacturer in Quebec, Canada, The manufacturer responds back that probably a stone hit the pool wall and caused the rotted area. In NONE of the pictures is there any stones in our yard. Then as a "Good Will Gesture" the manufacturer would only cover 50% of the pool wall value of the 4 year old pool. Plus the manufacturer wanted $264 in freight charges because they would only allow it to be sent from their location in Quebec, Canada to allow coverage. We would be required to come up with $836 and send it to Trendium Pools and then they would ship it out within 30 days. Gary Pool's were NO HELP in this process other than the main sales guy complaining that he regretted getting involved at all with our issue. Gary Pool's Warranty is 1000% USELESS!!!!!!! After everything was sent back and forth with their supplier then the sales guy offered us a repair company to come over and repair the wall but none of this was covered at all. This repair would cost $200 to $500 depending on what they found. We will Never shop here again!!!!!!!!!! BUYER BEWARE BEFORE BUYING ANY OF THESE INEXPENSIVE POOL PACKAGES THEY OFFER!!!!!! They are inexpensive because they do not stand behind any of their warranty plans and neither does their supplier.!!!!!! We went to a reputable pool supplier and got rid of the JUNK we purchased from Gary Pools!!!!! Don't shop here!!! Runnnnnnnn Away!!!!!!!
10/19/2011Provided by Citysearch -
i had problems replacing parts for my gas grill. gary had parts and expertise i couldnt find with the manufacturer themselves, searching online and calls to every pool, recreation and home improvement store in the area.
but thats NOTHING compared to the absolute dedication to customer service i experienced today
when i called in, the person i spoke to went to unbelievable lengths to help me identify my problem and suggested i come in, saying he felt certain we could find the elusive parts/solution.
when i arrived, Jeremy dove headlong into my predicament, even spending a great deal of time recreating my problem by physically assembling the incorrect part i recommended by and purchased from a manufacturer he doesnt even carry. this allowed him to pinpoint my exact issue and i had the right part in my hand two minutes later!
imagine my surprise when i found out jeremy was NOT the helpful guy on the phone!
we all know that customer service is just a buzzword anymore used in ads by companies that dont really care and will tell you anything to get rid of you.
the fact that there were TWO of the all-time best customer service professionals in one place i guess makes sense and speaks volumes about the management of the place but still leaves me dumbfounded and wildly grateful.
they oughtta bottle this stuff and sell it to Home Depot!