Good experience. Liked being able to seal the deal via email instead of the usual back and forth in the dealership taking all day. Appreciated David keeping us up to date once the vehicle was on the way from Columbia to Chattanooga and letting us know when it had landed!! Only compliant is with the detailing of the car-realize it was new but whomever went over to clean needs to pay more attention to detail. Not dirty or anything just dusty, a few scuff marks, etc-maybe I was expecting perfection! David was great and appreciate his availability and patience in showing us what all the vehicle had.
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Andrea and, principally, Eric Liner (his name is not listed on associate list but John Cantrell's is and he is not there) attended to every detail and really get what customer centric service means. Eric is mature, focused, very approachable and processes information well. His professional demeanor is exemplary. He handles himself with patience, perseverance and persistence in busy times as well as less active moments. He went beyond expectations and I am grateful he was my service representative.
My experience was excellent except it is now almost impossible to get in touch with ones Service Advisor. From the main receptionist, I asked for Jonathan Clower 3 times and ended up at the voicemail of other advisors. When I did reach Jonathan I received excellent service. I would also note that Jonathan is not listed as an option above to answer the question... Which service associate assisted you today? People no longer employed at BMW of Chattanooga appear though.