I happened to Google this mall and discovered that two folks have left uncomplimentary reviews about this mall on several sites. I am so sorry that they have had a bad experience. The Hudsons, John and Carol, originally opened this mall in 1987 and owned it until they sold it in 2004. It has just been sold (sale took effect on Aug. 1, 2013) to new owners. Since I have several booths in this mall, I have already seen many positive changes made - such as longer hours that the mall is open. I cannot comment on behavior or incidents that I did not witness, but I am truly sorry that anyone had a bad experience here and that these folks will give the mall another chance. It deserves it. It has been in business for almost 26 years, longer than any other antique mall in the Chattanooga area.